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Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
- Hotels
- Newport News, VA
About this business
Location details
12359 Hornsby Ln., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly, Dirty, Noisy Sheets and towels smelled and looked like they were not changed. Room had foul odor. Switched to another room, which ended up being worse. Unable to sleep due to loud noises and movements. First floor is awful.
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Business response:
Deidra, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read were satisfied with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The fridge was stained on outside and the door to the room was messed up n tub wasn’t too clean
Business response:
Thank you for being our guest at Extended Stay America. It’s good to know you enjoyed your overall visit. However, we are sorry for the cleanliness issues you had in your room. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
I booked a room for myself and 2 friends the room was supposed to have 2 queen beds and a sleeper sofa when we arrived they informed me they didn't not have any of those rooms available so we were stuck with a single bed room and a cot but the staff was very friendly and helpful and really attempted to make everything right and we ended up having a great trip
Business response:
Travis, it was a pleasure to have you as pour guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the attentive service provided by our staff. We have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you and your friends will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
SAVE YOUR MONEY AND GO SOMEWHERE ELSE Hotel had a mold smell. The lighting was extremely creepy and dim. The bed sheets were stained, and the furniture was dusty. Also, do I mention the towels were stained as well and had fuzzy pieces that would stick to your body after the shower? I will never stay here again.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
An okay hotel I’ve stayed in an extended stay before and it was beautiful and extremely clean however this location did not stand up to those standards the pull out couch reaked of pee some lights were broken and it was dirty and had a funky smell and was extremely outdated!
Business response:
Avery, thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
It is close to everything!!! hard to get into. Top sheet had spots on it, even if they were a stain, I don't think they should be put on the bed. TV does not have enough stations to see anything. blanket on bed looked really old and grungy!!!! sorry but that is the way it is.
Business response:
Thank you for your choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that our location close to various attractions of the city was convenient for your needs. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. We hope you will consider giving us a second chance the next time you are... read more
DO NOT STAY HERE My boyfriend and I stayed here for 3 days and it was the worst hotel we have ever stayed in. The first five minutes after we checked in I let the front desk know a light bulb was out in our room. She said she would send someone up to fix it. No one ever came to even look at it the entire time we were there. We tried closing the curtains and the entire curtain rod fell from the ceiling on us because it was not installed right. We had a kitchen in our room and only one burner on the stove worked and a couple k... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue
How is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue rated?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue has a 3.2 star rating with 1,109 reviews.
When is Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue open?
Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue is open now. It will close tomorrow at 12:00 a.m.