Extended Stay America Select Suites - Newport News - Oyster Point

Dominique 

on Expedia

2 months ago

Hood Stay Very ghetto.. Loud guest.. dirty restroom.. Smells bad.. Bit by bedbugs I believe.. Will never return. 

Steven 

on Expedia

2 months ago

I reserved a room on hotels.com. When I arrived at the room, it was infested with roaches. I went to the front desk to inform them. The attendant told me that she would refund my purchase within 2 to 3 days. 

Emily 

on Expedia

4 months ago

This was the most disgusting hotel ever. The office manager could not be bothered to check us in when we arrived at 2:30am after driving all night. We called in advance to confirm this was okay and they agreed. She took over two hours to come to the office to check us in. The room was not what we booked. When we entered it around 4:30am, it had been recently smoked in, not just cigarettes. It smelled of elicit drugs, the microwave was still hot, and the bathroom smelled rancid. The dresser had ash on it. The floor had dirts,... read more

Javed 

on Expedia

4 months ago

Worst I have ever been to. Had two days reservation but checked out after a night stay 

Anonymous 

on Expedia

6 months ago

Not for handicapped customers The elevator did not work and they tried to put me on 3rd floor. I requested a refund and she typed it computer and said that it has been refunded due to elevator. And I’ve still not received the refund. 

Edward 

on Expedia

6 months ago

The hotel manager was yelling outside at 6:00 am on a Sunday morning. Of course, both of us were awakened. Guests played TV loud - all night long. Seems like that's how they sleep. Debris and filth in the stairwell. Smelled like pee. The room came with a stove, fridge, microwave and sink but absolutely no kitchen tools. There were two plastic cups. No coffee cups. The bed was comfortable enough and the room clean enough. 

Danielle 

on Expedia

7 months ago

I should have known due to the price that this hotel would not be great. To start off, when i checked, the front desk clerk didn't realize that i had already booked the room on Hotels.com. He seemed like he was new and the only way I figured that he had no idea of my booking was because the tablet that he used said "Walk in" rather than "Expedia". Some guy, who im guessing was the manager came from the back several times to assist the employee. They finally assigned me a room and when i went to check it out either someone wa... read more

Kevnate 

on Expedia

8 months ago

Bad service They couldn't findy booking they were very rude and they over charged and also they had to keep given me a different room cause both rooms were dirty