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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is more for those looking for super cheap housing versus a stay overnight. The walkways were filthy, the room floor was sticky, the mattress cover was brown, and we had to ask for pillows. I saw every hour of the night worried about the area. Was someone coming in? I will pay double elsewhere to not be worried about my safety. The only positive was the friendliness of the one staffer.
Horrible Hotel This was the worst hotel we have ever stayed in. It is dirty. Parking lot was filthy the stairs we're filthy. I was going to leave when we checked in and saw our room but we thought it's only for one night it'll be okay. It was not. Had to call the police at 5:00 a.m. because of the carrying on of the people next to us. Yelling, screaming, banging on Doors, and when the doors were answered they would slam them. This one on for 3 hours. Until 5:00 a.m. when one of the women started yelling don't beat me up. So ... read more
Not happy with my stay here at all
VERY VERY HOOD.. ODORS.. NOISE..
Hood Stay Very ghetto.. Loud guest.. dirty restroom.. Smells bad.. Bit by bedbugs I believe.. Will never return.
Business response:
Dear Dominique, Thank you for sharing your experience. We're sorry this stay did not meet your expectations, and we appreciate you bringing these concerns to our attention. Your feedback about cleanliness and comfort is important and will be shared with our team to help guide improvements. We understand your frustration and hope that with the changes we continue to make, you might consider giving us another chance in the future. Sincerely, Hotel Management
I reserved a room on hotels.com. When I arrived at the room, it was infested with roaches. I went to the front desk to inform them. The attendant told me that she would refund my purchase within 2 to 3 days.
Business response:
Dear Steven, Thank you for sharing your experience. We regret that your arrival was met with such an issue and understand how unsettling that must have been for you. Your comments will be shared with the team to support continued efforts in maintaining a clean and welcoming environment for all guests. We appreciate you taking the time to provide your feedback. Sincerely, Hotel Management
This was the most disgusting hotel ever. The office manager could not be bothered to check us in when we arrived at 2:30am after driving all night. We called in advance to confirm this was okay and they agreed. She took over two hours to come to the office to check us in. The room was not what we booked. When we entered it around 4:30am, it had been recently smoked in, not just cigarettes. It smelled of elicit drugs, the microwave was still hot, and the bathroom smelled rancid. The dresser had ash on it. The floor had dirts,... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret the condition of your arrival and the issues you encountered during your stay. We understand how disappointing and frustrating this must have been. Your feedback has been shared with our team to support improvements, and we apologize for any inconvenience caused.Sincerely,Hotel Management
Worst I have ever been to. Had two days reservation but checked out after a night stay
Business response:
Dear Guest, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. We understand how important it is to feel comfortable and satisfied during your stay, and we are sorry that we fell short in providing that for you. Your comments are important to us, and we will review them carefully to ensure that we address any areas of concern. We hope you will consider staying with us again in the future, as we are committed to improving our guest's experiences.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.