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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charged 300 more than price on expedia
Business response:
Dear Jeff, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
This was absolutely the most disgusting and horrible hotel that I’ve been to. They had roaches all around the hotel. In the room, the roaches would come out it was so disgusting and there were roaches in the fridge and the bathtub when I walked in. When I walked into my room, there was no toilet paper, and it smelled of cigarettes, even though I had a smoke-free room. If you’re going to stay at this hotel, I would recommend getting a disinfectant to clean everything. You would not believe how many roaches came out when I spr... read more
Business response:
Dear Sherby, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cl... read more
The TV didn't work and the main office isn't open after dark. Air conditioner was really loud and they don't keep utensils or pots and pans but have a whole kitchen. Beds like the 100 dollar metal frames.
Business response:
Dear Angelica, Thank you for reviewing our hotel. We are sorry we missed meeting your expectations and for the difficulties you encountered in your room. This is not the kind of impression that we want our guests to have. We will share your feedback with our housekeeping and maintenance teams to ensure all in-room amenities are in their best condition. We regret knowing that you were not completely satisfied with our beds, as our main priority is to provide a comfortable stay. We certainly apologize for any miscommunication ... read more
Say noo I would not recommend staying here. The area is kind of “iffy” and the rooms are horrible. The water smells and there are transients all over the property. I ended Jo leaving in the middle mad be hunt because didn’t feel safe sleeping
Business response:
Dear Guest, Thank you for taking the time to share your valuable feedback. We are truly sorry if we did not meet your expectations during your stay. Please know that the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. We maintain round-the-clock security on our premises to ensure the safety of all our guests. Your satisfaction is of utmost importance to us, and we hope for the opportunity to provide you with a more positive experience should yo... read more
Never again My room had no refrigerator. Your pictures do not.reflect what was actually there. No ice machine.No coffee no vending. Nothing in kitchen I understand that there is a problem with theft but change your false advertisement Batteries in remote control held in with tape. No chair for computer desk
Business response:
Dear Guest, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.