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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for handicapped customers The elevator did not work and they tried to put me on 3rd floor. I requested a refund and she typed it computer and said that it has been refunded due to elevator. And I’ve still not received the refund.
Business response:
Dear Michael, Thank you for sharing your feedback with us, and we sincerely apologize for the challenges you faced during your stay. We deeply regret the issues with the elevator. This is certainly not the experience we want to provide, and we are sorry for any frustration caused. Regarding your refund request, we apologize for the confusion and delay in processing. We have escalated your case with our billing department and will ensure the refund is processed as quickly as possible. Please don't hesitate to reach out direct... read more
The hotel manager was yelling outside at 6:00 am on a Sunday morning. Of course, both of us were awakened. Guests played TV loud - all night long. Seems like that's how they sleep. Debris and filth in the stairwell. Smelled like pee. The room came with a stove, fridge, microwave and sink but absolutely no kitchen tools. There were two plastic cups. No coffee cups. The bed was comfortable enough and the room clean enough.
Business response:
Dear Edward, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Please know that your experience is not reflective of the high standards we strive to maintain at our hotel and we will work diligently to improve the areas you highlighted. Your feedback is invaluable to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a stay that... read more
I should have known due to the price that this hotel would not be great. To start off, when i checked, the front desk clerk didn't realize that i had already booked the room on Hotels.com. He seemed like he was new and the only way I figured that he had no idea of my booking was because the tablet that he used said "Walk in" rather than "Expedia". Some guy, who im guessing was the manager came from the back several times to assist the employee. They finally assigned me a room and when i went to check it out either someone wa... read more
Business response:
Dear Danielle, We express our gratitude for your patronage. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We regret that we did not meet your expectations and offer the exceptional service that you anticipate from us. Please accept our apologies for any disappointment caused. Your comments are of utmost importance, and we will take proactive steps to address your concerns and enhance our services. We hope you will allow us to make it up to you on a future visit.Sinc... read more
Bad service They couldn't findy booking they were very rude and they over charged and also they had to keep given me a different room cause both rooms were dirty
Business response:
Dear Kevnate,Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we apologize that we did not meet our customary standards. Also, we regret that you were overcharged for your stay. Thank you again for bringing this to our attention. We have identified that you paid twice for the same date. A refund has been issued for one of the payments.If we may be of any further assistance, plea... read more
Be prepared to pay an additional 100 dollars more than the reservation fee
Business response:
Dear Clayton, Thank you for sharing your feedback with us. We are sorry if our deposit policy inconvenienced you. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. We value your feedback and hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Room did not look like the pics. Had carpet in half the room , however shows like a laminate flooring on the web site. Entry door did not have proper weather seal around it. When the person that was parked in front of the room started his truck up the fumes came into the room. Shower had poor hot water and poor water pressure. Shower shows fancy attachments, however they do not work. No coffee maker in the rooms, if you wanted clean towel you had to pay for them. When checking in you get the rules. It was like prison and not... read more
Business response:
Dear william, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Absolutely Ridiculous They DO NOT disclose that there is a MANDATORY deposit (One HUNDRED) to even check in at this hotel... Be aware.
Business response:
Dear Guest, We appreciate your feedback and understand how the deposit requirement may have impacted your experience. It’s important to us that all guests have a clear understanding of the check-in. Your comments will be shared with the team to ensure better communication and clarity in the future.Sincerely,Hotel Management
This place has gone downhill. If you can stay somewhere else then please do. They no longer provide cooking equipment and you have to pay for it. Not sure if you keep it or “rent” it.
Business response:
Dear Paola, We sincerely apologize for your not-so-good experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.