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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came for a wedding. I did not realize until I arrived that all of the rooms are accessed from the outside. The room was somewhat clean but everything in the room was cheap. The suitcase rack fell down, the bathroom towel rack fell off, the shower had the plug and metal piece missing to take a bath. The towels were barely more than rags. I was never approached but there were many people walking around that were rough-looking. When I first asked for more washcloths I was told to bring the dirty ones down to be replaced. When I... read more
Business response:
Dear Kimberly, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay ... read more
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This hotel was dirty and runned down. The bathroom floors was disgusting and had torn furniture. The absolute dirtiest hotel room i have ever been in and it had a big beetle the only thing the front desk staff where nice i will ever go back there. Nothing like the pictures
Business response:
Dear La Shawne, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Roach Motel There were roaches in both rooms the one I checked in and the one they moved ne to. The rooms were not properly cleaned. The night staff was great.
Business response:
Dear Guest, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is n... read more
In short, my room was not clean. It had not been swept or vacuumed, there was a roach leg on the wall, there was a roach and a spider, there was food residue in the sink and the stove, a used water bottle behind the chair, used soap in the bathroom, and the outside of the tub had not been cleaned. Also the bathroom door would not close/lock.
Business response:
Dear Marshall, thank you for your feedback. Our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We follow the most rigorous industry standards regarding our rooms' clean... read more
Do not book here
Upon arrival they gave us a key to someone else’s room. Once we actually were put into a vacant room the towels were dirty, floor was completely stained & sticky. Stains on walls. Cockroach legs on walls. “Kitchen” area looked filthy and falling apart. Our first night there was a fight that broke out in front of our door, we were unable to go up until the police arrived to diffuse the situation. And even then I listened to a girl screaming because whoever was going to jail. I chose this extended stay for my 2 night stay base... read more
Business response:
Dear Amanda, thank you for staying with us. We are sorry for the inconvenience you faced on arrival. A clean, fresh suite is our top priority, and we work with the staff to ensure this is an isolated issue. Also, we are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you, and we apologize for the inconvenience. We hope you will give us another chance to provide you with a stay you deserve the next time your travels bring you our way. Sinc... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.