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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty Room The room was NASTY and STINKY, I found 3 roaches running in the first 3 minutes, NO JOKE! honestly the only good thing I can say about this hotel was the front desk clerk who was nice and apologized for the situation. we did NOT stay there and hotel did NOT refund a penny.
Business response:
Cesar, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
FILTHY SMOKEY DISGUSTING the place was beyond filthy! Bugs in the room and crawling on the walls. Bed was a simple spring like frame that was broken. Even though a non-smoking room/hotel, smelled like smoke and showed in the AC wall unit. State of kitchenette was deplorable. Simply the worst hotel I've ever experienced.
Business response:
Thank you for the review of your stay, Julie. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Wil. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
I called the hottel and let them know that i will arrive late .The person at the front desk told me that it was ok , just to call them from the phone at the lobby. We arrived at the hotel and there was no one there. We called several and infinite tiume from that phone and no one answered, not even from my celphone or from the room of one of the guest that was trying to help us . there was like an alarm in the lobby and no one doing anything about it . As a result we slept in our cars in the parking lot ... even until 930 am ... read more
Business response:
Thank you for providing us with such essential feedback that will help us improve, Lisette. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Bugs everywhere. Tub, toliet, floor looked like they hadn’t been cleaned in weeks. At least the mattresses were wrapped so we didn’t get bitten by anything. Small cockroaches around at night. An experience I won’t forget.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Cathy. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
People live here full time. They loiter and smoke and want to chat in the hallways and car park.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
The was not swept had roaches in the draws
Business response:
Thank you for sharing your review and rating with us, Feroz. We sincerely apologize for the pest sightings that you encountered while with us. We are terribly sorry for any inconvenience that this causes and will work hard eliminate this issue for all our future guests.
Staff could be more professional and courteous. There was at least one roach in my room. The property is advertised as as “Suites”, but it was not made clear that pots and pans and utensils required extra fees.
Business response:
Thank you for honest review, Delroy. We know how important customer service is and are disappointed that we did not leave a better impression on you. We hate to see that our simple approach to lodging did not work for you and we hope that you enjoy your future travels.
Business response:
Thank you for taking the time to rate your stay, Eduardo. We are so sorry for any issues that you had while with us. We would love another chance to show you an exceptional experience the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.