Extended Stay America Select Suites - Odessa

Business response:

Thank you for your kind words! We're glad to hear you had a great stay and found the rooms comfortable. We hope to have the pleasure of welcoming you back again soon! 

Business response:

We’re glad to hear you had a good experience with us. If there’s anything we can do to make your next stay even better, we’d love to know. We hope to welcome you back soon! 

Business response:

Dear Jesus Acevedo, Thank you so much for your kind words! We're thrilled to hear you enjoyed the location and found your room clean and spacious. It means a lot to us that you’re planning to return, we look forward to welcoming you back soon! Warm regards, GM, ESA Odessa. 

Business response:

Dear Maria Torrente-Warrior, Thank you sincerely for your outstanding 10/10 rating. We’re truly delighted to know that your stay exceeded expectations. It’s always our goal to provide an exceptional experience, and your recognition means a great deal to our entire team. We’re honored to have had the opportunity to host you and are thrilled to hear you'll be returning. We look forward to welcoming you back and ensuring your next visit is just as memorable. Warmest regards, GM, ESA Odessa 

Business response:

Dear Guest,We sincerely apologize for not meeting your expectations. We understand how frustrating it can be when things don’t align with what was promised. We will review this matter with our team to ensure they accurately reflect our accommodations. Thank you again for your feedback, as this helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Kasey,Thank you so much for your kind words. We are very happy that you really enjoyed your stay with us.Regards,GM, ESA Odessa.