This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easily the worst hotel experience in 40 years Worst experience ever at a hotel, in 40 years of business travel. Place was dirty, check in unreasonable complicated, got to my room and it wasn't cleaned, no sheets/bedding. Fecal material in the bathroom. Went to the front desk to get a different room and the front desk staff was engaging in verbal war with a customer who then threatened to kill everyone, police called, was dangerous and unnecessarily escalated by the front desk gentleman. The customer was horrible but it did n... read more
I booked a room and I paid the fee in full. When I got to the hotel, I have to wait for a long time to get service. Then, the clerk found out that there were no room available, as many of their rooms were not cleaned. Obviously, the hotel was not well managed. I have to find a different hotel. The hotel could not refund me the money. I had to contact my reservation website host to get my money back. What a terrible management what a terrible service.
The chicken process was hard because there was no
Business response:
Dear Crystal, We're sorry the check-in process was difficult. A smooth arrival sets the tone for the entire stay, and it’s disappointing to know that wasn’t your experience. We understand how frustrating that can be after a long day. Your feedback is appreciated and will be shared with the team to help improve the arrival experience for future guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
HORRIBLE Room was dirty when we checked in, we reserved the room with queen size bed. They do not have any queen size beds. Just small full size. No breakfast, horrible hard beds. The stay was horrible, do not stay here
Business response:
Dear Leah, We sincerely apologize for the disappointing experience you had during your recent stay. A clean and comfortable room is the foundation of a positive visit, and we regret that this was not your experience upon arrival. We also understand your frustration regarding the bed size and appreciate your patience. Additionally, we are sorry that the absence of breakfast and the condition of the mattress contributed to your dissatisfaction. Your feedback has been shared with the appropriate teams for immediate review, and ... read more
I feel like the front desk clerk was rude short and not very welcoming
Business response:
Dear Abram, First of all, we apologize for the behavior of our associate and thank you for bringing this incident to our attention. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Hallway and elevator smelled strongly of BO and pot. Rooms floor was nasty dirty, my feet were black walking from the bathroom to the bed 1 time. Boogers on the walls. Food splatter on the walls in the kitchenette area. Not impressed.
Business response:
Dear Ashley, We’re sorry your experience left such a poor impression. The condition you described is far from the standards we aim to provide. Rest assured that these concerns will be addressed with our housekeeping teams. Every guest deserves a clean and comfortable environment, and we regret that this wasn’t reflected during your visit. We appreciate you bringing this to our attention and will be using your feedback to improve our daily inspection and cleaning procedures. We hope to have the opportunity to make your next s... read more
The room was dirty. The floors were dirty as if they hadn’t been mopped or cleaned in sometime. My son found a used Vape next to the bed.
Business response:
Dear Tonja, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our guest rooms, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such oversights in the room preparation do not happen again. We genuinely hope that you will consider giving us another... read more
Staff was fine. BUT someones hair was left all over the bathtub and sink. I did not feel comfortable either, very strange area.
Business response:
Dear Guest,We’re sorry your experience left you feeling uneasy and that the bathroom condition was not up to the standard we aim to maintain. Cleanliness should never be overlooked, especially in such personal spaces, and we understand how off-putting that can be. While it’s good to know the staff interactions were acceptable, your overall comfort is just as important. We’re grateful you shared this and will use it to help address areas that need more attention. We would like the opportunity to serve you better in the future... read more
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,431 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.