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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were dirty and smelled of pets, I understand this is a “pet friendly “ establishment but the rooms smelled bad of pet litter and there was dog hairs all on floor, they were not properly cleaned.
Business response:
Dear Isabel,Thank you for sharing your experience at our hotel. We apologize for the cleanliness issue in your room. Maintaining cleanliness and comfort in our pet-friendly rooms is a priority; we regret that this was not your experience. Thank you for bringing this to our attention. We want to assure you that this will be addressed promptly with our housekeeping team so they can take immediate action and ensure the room meets our high standards of cleanliness. We hope to have the chance to welcome you back so we can provide... read more
We found a dead roach in the floor if our room! Otherwise room "looked" clean. The hotel reservations person demanded an ID from me. I was not the person who booked the reservation! She then proceeded to scan my passport! I don't even think that's legal! She said everyone who is staying here needs to provide ID.
Business response:
I am sorry about the ID. It is ESA policy for anyone staying inside of the hotel that they have to have a valid ID, and it has to be scanned into the system. We do not allow people without a valid ID to stay at the hotel for employee and guest security reasons. We hope you will understand this is for employee and guest safety. Thank you
I’ve stayed in some weird places before but this one was something else. The mist that hits you in the face when you open the room is disgusting. Seriously think I was inhaling someone smokng/ making meth. On check in I heard someone was “smoking to much meth and his heart hurts” then the ambulance came. The staff was nice only so much they can do. The place is just weird to walk around with all the people there. What the hell extended stay
Business response:
Dear Giovanni,Thank you for sharing your experience with us. We’re truly sorry to hear that your stay wasn’t as comfortable as it should have been. Our team is committed to providing a safe and pleasant environment, and we’re working hard to address the concerns you’ve raised. Your feedback is invaluable as we strive to improve. We appreciate your kind words about our staff, and we hope you’ll consider giving us another chance in the future. Wishing you safe travels ahead.Sincerely, Hotel Management
Dirty place to sleep in
Business response:
Dear Sean,Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
The toilet constantly ran and was dirty. The floor was dirty and had hair on it. The TV didn’t work, I called the desk I was told they would come and look at it. No one came!
Business response:
Dear David,Thank you for your feedback about your recent stay. We understand that cleanliness is crucial for a pleasant experience, and we're truly sorry we didn't meet your expectations this time. We take your concerns seriously and will address them with our team to improve our service. It’s unusual for our front desk to be unresponsive, and we regret that this was your experience. We appreciate your comments as they help us enhance our service. We hope you'll give us another chance to provide the high-quality experience w... read more
Noisy and not clean
Business response:
Dear Julie,Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We hope you will give us a chance to serve you better in the future.Sincerely,Hotel Management
Didn’t like that I paid for my stay which was a Thursday and couldn’t check in until Friday so had to stay the night out in the parking lot. Never received a refund. I don’t recommend this hotel for their poor service.
Business response:
Dear Edward, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Gross The room was filthy, there were cockroaches. The only thing that appeared clean was the linens and the toilet.
Business response:
Dear Brianne, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room. Cleanliness is a top priority, and we are deeply sorry for the oversight and discomfort you experienced. Please be assured that we are sharing these issues with our housekeeping team to prevent future occurrences. We appreciate your comments and hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
Website states there is breakfast. No breakfast. There’s not even a water fountain!! It’s literally bare minimum and it’s additional charge for pets. Pay the extra $$ for a nicer place.
Business response:
Dear Megan, We never want to disappoint our guests, so we regret any frustration and inconvenience you had during your stay. We are sorry for not meeting your expectations regarding the breakfast. We will note your feedback as we always want to know how to improve our guest experience. We regret if our pet charges came as a surprise. We try to keep our guests informed about the same by having this information published on the website. We thank you for your business and hope you will choose us again whenever your travels brin... read more
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,431 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.