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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasnt let in due to bad info on check in times
Business response:
Dear Guest, Thank you for sharing your candid feedback. It is disappointing to learn of the issues you experienced upon arrival, as you were not informed appropriately about the check-in time. We will share your remarks with our front office and reservation team to avoid repeating these concerns. We hope you will give us another opportunity to give you the hospitality you deserve.Sincerely,Hotel Management
I felt like the lobby and elevators were very dirty. Smelled like cat urine. Room was clean, but I was afraid of the mattress being gross.
Business response:
Dear Susanna, Thank you for being our guest and for sharing your experience. We are sorry your recent stay with us did not meet your expectations. We take cleanliness and hygiene very seriously, and it is disappointing to hear that the lobby and elevators were dirty and had an unpleasant odor. We apologize for any inconvenience or discomfort caused. We will investigate the issue and take immediate action with our housekeeping team to ensure our facilities are clean and odor-free. Thank you for bringing these issues to our at... read more
Bugs in the room.
Business response:
Dear Nicole, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, the space you occupy will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future.Sincerely,Hotel Management
Room had a disctinct odor that was very unattractive. This place did not have any utilities to utilize for the kitchenette.
Business response:
Dear Michael, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectation. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experienc... read more
One of the dirtiest places I've seen. The property only a couple years old. BUT they only hire 2 maids for all 4 floors. So the floors in the rooms have not been cleaned in a few weeks. Inside of the drawers have a lot of trash in them. Took pictures of it and sent them to the front desk. All carpet areas have not been vacuumed. My room didn't have any soaps, Shampoo, or toilet paper, No coffee, in room or at main lobby.NO COFFEE at all.This is your basic cheapest place you can rent.
Business response:
Dear Paul, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure the rooms are thoroughly inspected before allocating them to future guests. We hope you will consider giving us another opportunity to welcome you back and provide you with a much better experience.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,431 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.