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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No comment
Business response:
Thank you for the review, these help us to improve our guests experience.
This was the worst hotel I’ve ever stayed in. The smell was disgusting and awful throughout the whole place. My room was dirty and the floors turned my socks black. In the bathroom, there was stuff all over in the bathtub hair all over the shower walls and somebody had went number one and two in the toilet and left it. Period the smell in this hotel made me sick to my stomach and gave me the worst headache I was able to check out early fortunately because I couldn’t spend another minute in that place because of how dirty and... read more
Business response:
Dear Robert,We sincerely apologize for the condition of your room and the overall experience you had during your stay. Providing a clean and comfortable environment is our priority, and it’s unacceptable that you encountered these issues. We will address this issue with our housekeeping team to ensure proper cleaning standards are upheld. We regret that your stay was anything less than satisfactory and appreciate you bringing these concerns to our attention. We hope to have another opportunity to welcome you back and provide... read more
Never again
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Ladies upfront were quite rude and confrontational won’t stay again Galway’s smelled very foul room was clean though
Business response:
Dear Robert,We sincerely apologize for your experience with our front desk team and the unpleasant odor you encountered. Our goal is to provide all guests with a welcoming and respectful environment, and we regret that this was not the case during your stay. While we are glad to hear the room was clean, we understand how the issues you mentioned affected your overall experience. We are addressing this with our team to ensure better interactions and improvements in our property. Please accept our apologies, and we hope you wi... read more
Bathtub had unknown debris in it. There are no bowls, plates, silverware, etc. available. Construction going on at time, so it was noisy and extra dirty. Can only do "linen exchange" between 4:00pm-7:00pm, weekdays. I had no idea and was not at the hotel at the time so I was not allowed to get any towels beside the two (2) main bath towels already in the room. Though their website says they will get them to you. They also charged for my second service dog even though the website and someone over the phone said that 2 dogs we... read more
Business response:
Dear CK, Thank you for your feedback on your recent stay. We apologize for the issues you faced with cleanliness, kitchenware, construction noise, linen exchange hours, and service dog accommodation. We are taking steps to address these issues and improve our communication. Your feedback is valuable, and we hope to provide you with a better experience in the future. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Management
Not a good stay, there was construction in the parking which could be heard in the room. The cleanliness of the room was not good.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your stay was impacted by noise from the construction and that the room’s cleanliness did not meet your expectations. Ensuring a comfortable and clean environment is essential to us, and we apologize for falling short. Your comments have been shared with the appropriate teams for review. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for the review. We also take reviews as a learning experience.
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,431 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.