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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kid at the front desk had an attitude. Seemed annoyed that him and a girl had to come out of the back room, when i was trying to check in. Not friendly at all. Room smelled like weed and cigarette smoke. Overall not a good experience. If i could ask for a refun i would.
Business response:
Dear roberto, We deeply regret the negative experience you had during your recent stay. Providing friendly and accommodating service is a priority, and we apologize for any attitude displayed by our staff members. Your feedback concerning the room odor is concerning, and we will investigate this matter promptly to ensure a comfortable environment for all guests. We understand your disappointment, and while we cannot change the past, we would like to make amends. Please reach out to our management team directly to discuss you... read more
One step above motel 6
Business response:
Dear Heather, Thank you for being our guest and reviewing your experience. We genuinely regret failing to meet your expectations and apologize your stay was anything other than the enjoyable visit we strive to deliver. We are committed to enhancing our guest experience and hope you will consider giving us another chance to show you the outstanding experience you deserve.Sincerely,Hotel Management
Nightmare So first of all I want to start off by saying it's been an absolute nightmare seriously we've got here and they had double booked so we had no room they had one whole room left they said in the whole place and it had one bed and I ordered a handicap room with two beds I'm in a wheelchair and it's very hard for me to get around and I had no choice but to take it and when I get up to the room I can barely get in the door and the room so small then after being in there for about an hour I realize it is so freaking col... read more
Business response:
Dear Rhett, We sincerely apologize for the inconvenience and disappointment you experienced during your stay. The issues you encountered, from the room assignment to the cold temperature and lapse of service, are unacceptable, and we deeply regret the impact on your experience. We will address these concerns with the appropriate individuals to see what went wrong and how to avoid such inconvenience. We hope you will allow us another opportunity to redeem your confidence in us again. Sincerely,Hotel Management
Business response:
Thank you for the review. We use these to better serve our customers so if I may, what could we have done better to make your experience better? Thank you
Business response:
Thank you for the review. We hope we have a chance to make a future stay more pleasant for you.
Check the bed/sheets Check in was easy and I asked for a room that would be quiet but that didn’t happen. Neighbors were loud from 10pm-5am and it was uncomfortable. Room is outdated but was clean except for the bed. I checked the sheets weren’t change and was disgusting and had to have them changed. Will never stay here again.
Business response:
Dear Michael, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We understand the importance of a quiet and comfortable environment. Your comments will be shared with the team to enhance our services. We hope you will reconsider in the future, and we have the opportunity to provide you with a more enjoyable experience. Your satisfaction is our priority.Sincerely,Hotel Management
There was sand or dirt on the floor, toilet dripped, one light turns off every light and no lamp by the bed. Good kitchen space and fridge but unnecessary for a room that is comfortable for one person. Thought I booked a queen bed and got a double
Business response:
Dear Mark, Thank you for posting a review of your recent stay; as we continuously focus on improving our services for our guests, we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we were disappointed to learn about the various cleanliness issues you encountered. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies tha... read more
Business response:
I am sorry your stay was not better. We are making some changes and hope you will stay with us again.
Most of the hotel has perm residents living there. People dragging stuff above me all night. No soaps more shampoo Old and slow electronics bad lighting
Business response:
Dear Ryan, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit... read more
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,431 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.