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Extended Stay America Select Suites - Oklahoma City - Bethany
- Hotels
- Oklahoma City, OK
About this business
Location details
3800 N. I-44 Service Road, Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
It advertizes a buisness center but it did not have one. The staff was. Rude.
Business response:
There is no excuse for poor customer service and I am shocked that you had that experience with any of our staff. Thank you for letting us know how we came across to you, so we can be sure that our usual warm, welcoming, and friendly service shines through.
Should have been an Anniversary trip but it was horrible!! Next time only Marriott Residence. The power went on and off back to back and on Sunday the power was out for 4 hours!!! Nothing done to accommodate us or give us a longer check our time. We were almost charged for extra time although the power was turn on at 10:30 am!! We couldn’t see in the bathroom. Basic hotel nothing fancy. Not a suite just a room with a very limited kitchenette. Thin walls. Tv didn’t work but it was taken care of by the hotel staff. WiFi didn’t... read more
Business response:
I am sorry your experience wasn't good. We strive to make our guest happy but it looks like we failed. We appreciate your comments as this will help us to improve our customer service. We look forward to you giving us another try in the future.
Very bad customer service This is the worst experience I ever had with a hotel and I never am a picky customer. We reserved a non-smoking room but when we got there the lady at the front desk told us she only have smoking room left and I was even okay with it. There was a lot of stain in kitchen counter and blanket and I was okay with it as well. However around 5 am the next morning the electricity went out and the room was freezing. We tried to call the front desk and customer service multiple times but no one picked up. Th... read more
Business response:
We do apologize for the inconvenience you experienced during your stay. The electricity went out unfortunately due to a transformer problem that was beyond our control. We do strive to make each guest happy with their stay and will use your comments to better our service. Please contact me if you would like.
They should not be allowed to use the word "suites" in their name. Instead of "suites," it should say "coffins." The rooms are so small and the ceilings are so low that it truly feels like a coffin. I am only 5" 8' and wonder how someone 6" 4 could survive in this environment. I became depressed shortly after entering the room. And it is very close to an interstate that has extremely loud trucks going by frequently at night. The photo used along with this listing is NOT representative of the property.
Business response:
I'm so sorry to hear that our hotel was less than your expectations. You're the first guest who has ever described our rooms in this way and I appreciate hearing your perspective.
Rude Hotel called me telling me that staff will leave at 8 Pm and nobody will be available to check me in (ok I guess). Morning after I noticed there was no shampoo when I asked they told me they do not supply shampoo for the rooms I'd got one "complementary it was about 10:30 am (still ok I guess). Right after I walked back into my room the person I'd just talk too knock on my door (loud) asking me if I planned to stay one more day because checkout was at 11 am ,it was 10:45 am and I had to stop my shower (loud pounding on ... read more
Business response:
Thank you for staying with us and sending in your comments. This will help us to know what we need to do to improve our customer satisfaction. We apologize that we failed in making your stay great. We would love for you to give us another try in the future.
No pots in the kitchen Charged pet fee of $50. This was above pet price quoted by hotel.com.($10) Kitchenette had no pots, pans or even a cup to use in it or the microwave. Guess it did not matter as the microwave did not work anyway. Floor of room was a laminate. Receptionist was rude at check in and no one was available at the front desk when we left in the morning.
Business response:
Thank you for staying with us.It looks like we failed to meet your expectations. We will use this feedback to better our services to guest like you. We strive to make each stay comfortable, clean and affordable. We hope that you will give us another try in the future.
Business response:
Thank you for choosing to stay with us. I am unsure what the issue was during your stay and hope that you will give us a try in the future.
Well every day had to go Nd get a key for the room n sometimes 2 or time have to go back down because new key wasn’t working either the was quite a bit of noise as well also wen entering building sometimes smelled like refer
Business response:
Thank you for reviewing our hotel. We hope you found the accommodations pleasing but we’re so sorry to hear about your door key malfunction, noise, and odor. We apologize for the inconvenience this caused and will be sure to address it so your next visit is a more pleasant one.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Bethany
How is Extended Stay America Select Suites - Oklahoma City - Bethany rated?
Extended Stay America Select Suites - Oklahoma City - Bethany has a 3.3 star rating with 1,234 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Bethany open?
Extended Stay America Select Suites - Oklahoma City - Bethany is open now. It will close tomorrow at 12:00 a.m.