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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible No one cleans rooms. Smells like cigarette in every hallway.
Business response:
Hello Ramon. Thank you for your review. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.
Nightmare - run, don't walk I know you get what you pay for, but wow. This was a nightmare from start to finish. Completely rude and inattentive front desk attendant, who often was not at the desk. She took my ID to copy, did not give it back, and then when I returned to get it, it was lying in the open, all my personal info visible to any passerby, and she was nowhere to be found. Even with the dingy premises, the two scrawny pillows, old and unrenovated fixtures, I thought we could make it. But it was the lack of internet ... read more
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Floor in room was dirty and missing 3 light bulbs
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
There was nothing unique about the property. It was rather drury at best, clean for sure, but drury. The staff was an extreme disappointment. The lady that runs the front desk certainly wasn't hired for her customer service. The other major drawback was that the non-smoking room still smelled like smoke. It was good in a very tight pinch, but the likelihood of going back is very close to zero.
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service and unpleasant odors. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels are wonderful ... read more
I was very unhappy with this hotel. I paid for a double bed but got a single bed room. When I asked for non smoking they told me that’s all they had. Check in person was not courteous at all. I am allergic to smoke so I couldn’t sleep at all throughout the night.
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the and check-in and offensive odors, Araseli. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
No more again
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Property was clean for the most part. The beds were absolutely horrible, literally felt like we were sleeping on springs. I chose this hotel due to how close it was to our event we were attending but next time i will drive to be able to get some sleep. Very disappointed in not having any toiletries available. Was unable to take a shower or even have soap to wash our hands with. I at least expected the basics for our stay.
Business response:
Thank you for your review. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and are so sorry that you were not made aware of this. We also apologize for the discomfort of the bed and the impact that this had on your stay. Thank you for sharing your experience with us so that we can continue to improve.
When we arrived at 8 pm, there was no staff avail - the desk was closed. It took almost twenty minutes to get an “on call ‘ person to come check us in. There was no info on the site to warn us ahead of time that
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us due to the check-in delay - and wish that our accommodations had better met your needs during this stay. We are so sorry for the inconvenience that this caused and can assure you that we will address your concerns with the team. Thank you for letting us know how we are coming across.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.