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Extended Stay America Select Suites - Oklahoma City - Southeast
- Hotels
- Oklahoma City, OK
About this business
Location details
4112 East I-240 Service Road, Oklahoma City, OK, 73135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Made online reservations, but upon arrival, the after hours check-in phone didn't work and after 3-4 tries to no avail, I called corporate phone number. The rep was able to find the employee (explaining he knew the phone had issues) who was working the desk to check-in. The fact that there was no other way to contact anyone at the hotel, other then me thinking on my own to call the corporate number is unsettling for if I had needed any other services (ie emergency, room problems, other disturbances,). There were also several... read more
Business response:
Thank you so much for this detailed and valuable feedback regarding your recent stay with us. I can't tell you how disappointing it is to see that you did not receive the high level of customer service and hospitality that we strive to give all of our guests. The problem with not being able to reach the front desk and also not feeling safe are both things that can create a negative experience and for that, I am sorry. Based on your feedback we need to revisit our standards and training to ensure that we are delivering a cons... read more
They didn't honor my reservation ...tried to check in about 300pm...but they let someone else have my room
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
wood floors I prefer carpet . Fire Alarm went off 3 times the 2nd day I was there , I left didn't stay the 3rd night
Business response:
Thank you for the thoughtful and detailed review, Melvin. We're so glad to hear from you and hope you had an overall pleasant stay. We will indeed take care of those issues you mentioned. Thanks again.
The room I rented was blocked off by hotel construction, mislabeled,the refrigerator was dirty with trash sitting on top of it and there was a pair of old socks in the bathroom, crusty socks at that...my spouse kept smelling something and it was the socks..the manager was rude, I understand it was a late reservation and they're remodeling but it's a service industry....and I expect some decent service. I didn't look at the rating on Expedia but it was an emergency situation,and not even that should matter....there were motel... read more
Business response:
I want to take the time to apologize on behalf of our entire staff. Our staff works extremely hard to provide a clean, comfortable and overall pleasant experience - and it is so disappointing to see that this was not what you received. The issues with the unpleasant odors can prevent your stay from being the exceptional one that we strive to give you and for that, we are sorry. We know that an apology cannot take back the experience you had but we want you to know that we do value this feedback and will use it to address the... read more
No staff at desk, had to call on the phone (after hours), when she did come the pizza delivery man was given the master key without hesitation to deliver his pizza to the customer, not enough towels, room had roaches and the sheets appeared dirty and had hair between the sheets. Water pressure was absolutely horrible. No shampoo or other amenities provided.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
ROACH HOTEL!!!! Run RUN RUN!! The true meaning of ROACH MOTEL!!! SOON as we opened our room door to enter the room we had to kill 3 roaches. They were in the fridge crawling in my food, they terrified my children I'd say about 30-40 roaches through the night and these people know they have a serious pest problem, and they refuse to refund your money!! So if you don't mind being a professional roach stomper you better go elsewhere!!!!
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Bad bed The worst bed
Business response:
Thank you for taking time to review our hotel, Wanda. We are sorry to hear that our beds did not meet your expectations and we apologize for the inconvenience this caused you. We wish you well in all your future travels.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Southeast
How is Extended Stay America Select Suites - Oklahoma City - Southeast rated?
Extended Stay America Select Suites - Oklahoma City - Southeast has a 3.3 star rating with 919 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Southeast open?
Extended Stay America Select Suites - Oklahoma City - Southeast is open now. It will close tomorrow at 12:00 a.m.