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Extended Stay America Select Suites - Oklahoma City - West
- Hotels
- Oklahoma City, OK
About this business
Location details
4300 W I 40 Service Rd, Oklahoma City, OK, 73108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations, Kendra. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Front desk is poor sevice Unsafe at night overall I don't recommend this hotel to anybody.
Business response:
We apologize that you were not aware of our Front Desk hours prior to checking in. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We do appreciat... read more
Although it says nonsmoking room it seemed someone was hidden in the room smoking like a chimney! Price is really good but unfortunately I couldn't sleep at all the whole night. 😕
Business response:
We are so sorry for the offensive odors that you experienced as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping team to improve the quality of service that we are providing to each of our guests.
Very rude ....untolerable....hair In tub and toilet seat...just gross....left and found accommodations elsewhere.
Business response:
I can't tell you how truly disappointing it is to see that you have had such difficulties during your time with us regarding the cleanliness of your room and the front desk. We take pride in providing a high level of customer service and hospitality and we are so sorry that this is not what you received. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. Let me assure you that we will address these concerns at the property level to make the positiv... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Kenneth. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
I could here the person in the room next to me snore all night, there was some sort of thumping noise coming out of my bathroom vent continuously (even when it wasn’t on), there was a light over my bed that turned on randomly at 5am, one of my pillows/pillowcases smelt like it hadn’t ever been washed It was the worst woodspring suites I’ve ever stayed at
Business response:
Oh no! We can't apologize enough for this troubling experience, Katie. We know how important a good night's rest is and we are so sorry that you experienced so many noise disruptions that prevented that from happening. We also apologize for the inconveniences you encountered with the lights and the pillows and will make sure that we address this on the property level to ensure that we are improving in these areas.
WONT USE AGAIN Booked hotel at 5:30 pm, was unable to check in til 10:40 pm. I sat in my car and waiting on hold multiple times making calls, going in and out of hotel to fix things. Finally after 5 hours I was able to check in. No discount, no upgrade, just time taken away from my hotel I paid for
Business response:
We are extremely disappointed to hear that this was your experience, Whitney. We never intend for you check-in process to be anything but efficient and we sincerely apologize about the delays that you encountered. We are so sorry for the impression that this left you with and will ensure that we use your feedback to work to improve in this area for all of our futures guests.
Although the property seemed updated, their were big in the bathroom And lots of unfamiliar smells! And I did not sleep a wink because of all the loud noises by people that live in this hotel
Business response:
We are so sorry to hear that you were disturbed by noise from your neighbors during your stay. We apologize for the inconvenience and look forward to welcoming you back the next time you’re in the area for a much quieter visit.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - West
How is Extended Stay America Select Suites - Oklahoma City - West rated?
Extended Stay America Select Suites - Oklahoma City - West has a 3.4 star rating with 713 reviews.
When is Extended Stay America Select Suites - Oklahoma City - West open?
Extended Stay America Select Suites - Oklahoma City - West is open now. It will close tomorrow at 12:00 a.m.