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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioning in my room did not work. It was probably 80 degrees and very humid. They did upgrade us to a different room for the night, which was good. However, the rooms were kind of dirty and they were completely out of clean towels. Disappointed in my stay after reading such great reviews beforehand.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.
Room have a bad smell...and the toilet was not flushing...We went for breakfast at 9:25am and there was no breakfast....
****** was nasty there was dirty towels scattered in the bathroom , smell of the room was kind of funny sink was nasty tooth paste all in it and around and carpet was dirty and it was hair all in the bathroom like somebody had been coming they hair before I came in I will never stay here again need to clean and Re model the whole hotel
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Front desk staff very nice and helpful, room was clean
Business response:
We want to thank you for writing a review of your stay. We genuinely appreciate your comments regarding our staff. Thank you for choosing Extended Stay America. We hope to see you again soon
Old hotel, shuttle took 30 minutes or more each time it was needed. Many people just wondering around hotel. Smells disgusting and rooms need upgrading. There was fighting at lobby and police on scene. Just not a good experience over all.
The front desk lady that checked us in was amazingly kind and knowledgeable. That's about the best I can say. There was blood stains on the bed sheets and comforter. Had I not had my own sheets and blankets I would've thrown a fit. I'm pretty easy going. When checking out I asked when the security deposit would be credited back to my card and the manager very rudely yelled to the front desk guy that my room has to be checked before anything gets credited back like I was a degenerate who broke things. It takes 4 days for the ... read more
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff however, we apologize that the hotels conditions fell below standards. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Terrible told em I was homeless still put me and my children out like our money wasnt good enough
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention
Property: ****************************************************************************************************. I'm a 62-year-old disabled female it was discriminated against mistreated by the property manager, *******. She was extremely rude, dismissive with no care or concern about any issues that I have. July 12th, the hottest day of the year, no transportation, and having a disability, ******* the property manager, decided not to extend my stay because I wrote an extremely negative review online about the filth, damaged ... read more
Totally run down hotel. Don't stay here. Stunk like cigarettes in bathroom and room.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 2.8 star rating with 979 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.