Extended Stay America Select Suites - Omaha - Southwest

CWO2 Raul R 

on BBB

a year ago

One of the worst stays ever. Room wreaked of cigarette smoke the 2 days there. The bathroom smelled like someone had previously smoked marijuana. Our granddaughters room didnt smell like that. The bathtub was disgusting. 

Kathleen B 

on BBB

a year ago

The wifi worked well, the air conditioning worked well and the bed was comfortable. The property is dirty - from the front entrance, the doors and the lobby. Its an over utilized property that needs care. The bullet proof glass in the lobby was sad to see. The elevator was dirty - the walls and floor. The floors were sticky. The lighting is dim throughout the property and the room. The curtains dont close all the way leaving the street lights shining in our eyes as we tried to sleep This was probably my least favorite hotel ... read more

Jennifer G 

on BBB

a year ago

The manager and front desk are never wanting to give a resolution when a complaint is made, a call return or update is never given the customer always has to follow up and find their own resolution to fixing a shower curtain issue (whole rod and screws were loosely attached when we checked in), getting clean linens/towels, remote control with tape loosely attaching batteries within, and dealing with cockroaches in the room. This company supposedly emphathizes stay for people with cancer or other chronic diseases but refrain ... read more

Sandy S 

on BBB

a year ago

The room was clean. The amenities are non existent. The kitchen is useless unless you by the pots and dishes to use it, and there is no coffee pot. 

Sven S 

on BBB

a year ago

Well, there are two star hotels and then there are two star hotels that are really really clean, Extended StayAmerica on 2100 South has clean rooms and kind of a dirty no, a very dirty exterior. I think they were just about to power wash after my two weeks stay but it was long overdue. The sidewalks and all the garbage cans get emptied and swept , but not scrubbed. A few more cosmetic things that would make the exterior more inviting, but I have really no complaints about the rooms which were basic and just fine for what my ... read more

Nancy S 

on BBB

a year ago

I give this place a negative ************. One hotel room. 1. Doors propped open with rocks- probably because the key card deactivates constantly. 2. Anyone can come in. 3. Moldy black rubber seal on fridge that didnt seal. 4. Bathroom handles broken on both sides of the door. 5. Tub drain cover missing. In another room, something disgusting in the tub refrigerator leaking curtains, broken hanging no land in the bedroom area and the bathroom door would not close because of like dragging on the floor so anyone have to go to t... read more

Alice D 

on BBB

a year ago

We stayed at the ************ location. Except for the General Manager ******** our stay was horrendous. Totally unsafe I think 3 people died at the hotel during our stay. You couldnt go into the parking lot without witnessing a drug deal and the rooms, so dingy, dark and moldy. I could hear conversations from 5 rooms down. When we first checked in we had no hot water for 2 weeks, it seemed like someone was smoking in every room. Its really sad. ********* really trying to clean up the property, shell never make it. I called ... read more

Jean M 

on BBB

a year ago

The air conditioning was good. The bed was comfy but Id have liked another blanket but quit asking after I had no responses to anything else I asked or Id have to figure it out myself which I did. 

Jayla F 

on BBB

a year ago

DO NOT STAY HERE!!!! Our check out time was 11AM, The Manager, *****************************, came into our hotel room and was watching us! I dont know if he was in there taking pictures of us, recording us, or watching us. We heard the door slam and he ran off. My husband called the front desk and the manager immediately knew and said im the manager it was me i went into the wrong room. When we went into the front desk, he was super aggressive and was not apologetic at all. He gaslit and chastised us and we had to call the ... read more