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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pass on this place Its smelled the hallway carpets were disgusting, the room was tiny. Worst of all, I have never stayed at a hotel where I couldnt get a cup of coffee, even in the lobby. It took me til 930, when the front desk opened, to find out there were no hairndryers offered. It wasnandisgrace
Business response:
Dear Christine, Thank you for the review. We sincerely apologize for not meeting your expectations with the suites and for your unpleasant experience with odors. We will share your comments with our housekeeping teams to ensure they do their work diligently. Since our suites are designed for guests staying multiple nights, they often bring bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary upon request. Your feedback is much appreciated, and we will be sure our front desk ... read more
Never stay there again cockroaches
Business response:
Dear Gary, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for the cleanliness issues that compromised your stay. Please be assured that we do everything possible to discourage the entrance of outside insects mentioned. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We will follow up on your concerns to ensure we are well-poised to serve... read more
Don’t stay here This hotel is really gross, dirty, and unsafe-feeling. The room, as well as the hallways, reek of cigarette smoke. It looked visibly dirty. There is no proper comforter on the bed, just a thin blanket that smelled dirty and that I didn’t want to touch. I arrived late, around 1130 pm, and the front desk was closed. There is a phone in the lobby for after hours checkin, but no one answered it after multiple tries. I finally called the main corporate # from my cell phone and after a long wait, someone came and c... read more
Business response:
Dear Guest, Thank you for the review. We sincerely apologize for any inconvenience you experienced during your late-night check-in; we understand how frustrating this can be. What you encountered does not align with our usual service standards. Our aim is to provide smooth check-in and check-out for all our guests, assuring safety, comfort, and cleanliness. We regret we fell short of your expectations this time. We will take proper measures with the appropriate individuals to enhance your experience and our future guests. We... read more
Worst place
Business response:
Dear Luis, Thank you for taking the time to tell us about your visit. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management
This was the worst place that I have ever stayed. My first room had holes in bathroom door, the bathroom floor felt like it was going to fall through. Tv didn’t work. The second room stinks and the bed frame was filthy. I felt very unsafe here. The bathtub is dirty . I’m afraid to take a shower in the tub because I don’t want to get a disease. I hope and pray that I don’t get bugs in my luggage. If I could have checked into another hotel, I would have. I wish I would have stayed the night at the airport, it would have been c... read more
Business response:
Dear Druscilla, Thank you for choosing us and sharing your feedback. We deeply regret the distressing experience you encountered during your stay. Your comfort and safety are of utmost importance to us, and we apologize for falling short of meeting your expectations. Please know that we take your concerns seriously, and we will address the issues you've highlighted with our maintenance and housekeeping teams. We understand your disappointment and assure you that steps are being taken to ensure a more pleasant experience for ... read more
Worst hotel I've ever stayed in. Roaches in the rooms, there's an odd smell throughout the entire building, rude manager, nothing is provided to you like other extended stay locations, you have to pay for everything; pots, pans, etc. Floor in room was dirty upon arrival.
Business response:
Dear Amber, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness issues you encountered. We take pride in providing our guests with a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.