This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
musty smell. low water pressure. tv didn't work
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand how important a fresh and welcoming atmosphere is to an enjoyable stay. We regret to hear that certain amenities did not meet your expectations. We continuously aim to maintain our hotel’s environment, and we appreciate you bringing your concerns about your room to our attention. We hope you will give us another chance to provide you with the hospitality we are known for ... read more
Room was anything but clean. I had to kill several cockroaches within the room and the bathroom. I would never spend one night in that place again.!
Business response:
Dear Guest, We sincerely regret that your recent visit did not meet your expectations. The concerns you described regarding cleanliness and pests are deeply troubling, and we understand how disappointing this must have been. Please know that your comments have been shared with our housekeeping and maintenance teams for immediate attention, as ensuring hygienic and comfortable accommodations remains a top priority. We are reinforcing our inspection procedures to prevent similar issues from recurring. Your experience does not ... read more
The hotel's only positive aspects are its customer service and the convenience of having a laundry room. However, the overall condition of the hotel is poor. The rooms are dirty and run-down, with filthy floors and strands of hair scattered around. The bedsheets also had multiple strands of hair on them. The air conditioning unit was not functioning properly, leading to high moisture levels in the room and making it hard to breathe. Trash removal and room services are not provided. Guests must bring their dirty linen and tow... read more
Business response:
Dear Guest, Thank you for sharing your experience. It’s unfortunate to hear that your stay did not meet expectations. Cleanliness is essential to ensuring guest comfort, and your feedback is sincerely appreciated. Your comments will be shared with the housekeeping team to ensure greater attention to upkeep and presentation moving forward. Thank you for bringing this to our attention. Please accept our apologies, and we hope to have another opportunity to provide a more positive and comfortable stay. Sincerely, Hotel Manageme... read more
The staff was great. The buildin””"
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We’re pleased to know our team made you feel welcome during your visit, as creating a caring atmosphere for our guests is always our goal. We understand there may have been aspects of the property that did not offer the same level of comfort, and we regret any disappointment this caused. Your feedback is appreciated and will be carefully reviewed to enhance future stays. We remain committed to providing a dependable and inviting environment and hope to have the pleasur... read more
Room had roaches. Worst experience!!!!
Business response:
Dear Guest, We’re disheartened to know your stay fell short of expectations. Providing a clean and comfortable environment for every guest remains a top priority, and what you’ve described is not the experience we aim to deliver. Your feedback will be thoughtfully reviewed with our team to help ensure future visits are more enjoyable. We truly appreciate you taking the time to share your impressions and hope you’ll consider returning for a better stay. Sincerely, Hotel Management
Television didn't work. Disappointing. 😞
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry to hear about the issue with the television during your visit and understand how disappointing that must have been. Your comments have been shared with our maintenance team to ensure all in-room amenities are functioning properly for future guests. We value your input and would appreciate the opportunity to welcome you back for a stay that meets your expectations in every way. Sincerely, Hotel Management
Smelly The room itself was fine, but the appliances were clearly old, with some rust showing. The AC unit was dusty, and the refrigerator didn’t get cold at all, it stayed at room temperature even after adjusting the settings. The freezer barely worked either, feeling more like a fridge than an actual freezer. The worst part, though, was the smell. The hallways and elevator had a nasty, lingering stench that hit you right away. It smelled like a mix of mold and whatever’s been absorbed into the stained carpet over time. Beca... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry that the condition of the appliances and the state of our common areas impacted your stay. Maintaining fresh, well-kept spaces is a top priority, and your comments have been shared with our maintenance and housekeeping teams for review. We truly value your insights, as they help us identify areas for improvement. We hope you will consider giving us another opportunity to provide a stay that reflects our commitment to cleanliness and guest comfort. Sincerely, Hotel ... read more
Theres is zero t.v chanells
Business response:
Dear Guest, Thank you for sharing your feedback. We regret to hear that the lack of available television channels impacted your experience. We understand how access to entertainment can enhance a stay, and we apologize for any inconvenience this caused. Your comments are valuable and will be shared with the appropriate team to help improve amenities for future guests. We appreciate you taking the time to provide your perspective and hope to have the opportunity to welcome you again, providing a more comfortable and enjoyable... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.