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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The workers were very kind and helpful but it stunk, things were dirty
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff kind and helpful, but we sincerely apologize for the issues you encountered with cleanliness. Your comments have been shared with our housekeeping team to improve standards throughout the property. We truly regret any discomfort this caused and hope you will give us another opportunity to provide a cleaner, more comfortable stay. Sincerely, Hotel Management
I have had the worst experience with a hotel that I've booked with you that I've ever had and hoping I can get some sort of reimbursement or credit perhaps. This hotel STUNK so very bad like dogs, I've killed two cockroaches in the room and the guests upstairs loved playing basketball in the room late night and early morning. I'm NOT happy at all about this hotel. Is there anything you can do for me per chance? I've never asked before and I've been a member for a very long time. Please respond when you can and thank you.
Business response:
Dear Guest, We sincerely apologize for the pest issue and noise disturbances you experienced during your stay. This is certainly not the level of comfort and cleanliness we strive to provide. Your feedback will be shared with our housekeeping, pest control, and management teams for review. We truly appreciate your loyalty and hope to have the opportunity to welcome you back under improved conditions. Sincerely, Hotel Management
The room was disgusting. We checked in late so by the time we realized how dirty it really was it was too late to get our room switched. We ended up going to walmart to pick up cleaning sprays and paper towels. I cleaned the floor it was so dirty the towel was black when inwas done cleaning it. The sink was full of hair, the refrigerator hasnt been cleaned so i had to disinfect and wipe it down. The towels werent even clean. We do not recommend and will not be back.
Business response:
Dear Guest, We are truly sorry for the unacceptable cleanliness conditions you encountered upon arrival. No guest should ever feel the need to purchase cleaning supplies or clean their own room, and we deeply regret the inconvenience and frustration this caused. Your comments will be shared with our housekeeping team for review. This does not reflect our standards of service or care. We sincerely apologize for your experience and hope you will allow us another opportunity to welcome you back for a properly prepared stay. Sin... read more
Room amenities everything
Business response:
Dear Guest, We regret that your experience fell short of expectations, particularly regarding the overall condition and adequacy of the room amenities. We understand how shortcomings in these essential in-room features can significantly affect comfort and the sense of value during a stay. Your feedback has been carefully noted and shared with the appropriate teams as we evaluate how the guestroom experience is perceived and delivered. We appreciate you bringing these concerns to our attention and hope future visits reflect a... read more
The hotel room was dirty and stank
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the discomfort it caused during your stay. It is disheartening to see such comments, as this is far from the experience that we want our guests to have. Your input is invaluable to our improvement efforts, and we will address this with our housekeeping team to ensure greater attention to the overall upkeep of our rooms. We hope you'll consider giving us another chance to provide a better experience. Sincerely, Hotel Management
Worst Hotel in town, by far.
Business response:
Dear Guest, We’re truly disappointed to learn that your stay was anything less than excellent. Your feedback is very important to us, as it helps guide our efforts to improve the experience for all who stay here. We hope you will consider giving us another chance to provide a stay that feels far more comfortable and better aligned with your expectations. Sincerely, Hotel Management
The room that I reserved was sold to another
Business response:
Dear Guest, Thank you for sharing your experience. We understand how frustrating it must have been to arrive and learn that the room you reserved was not available. That situation is certainly disappointing and not the seamless arrival we aim to provide. Our goal is always to offer suitable alternatives as quickly as possible. We regret the inconvenience this caused and appreciate you bringing it to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Ma... read more
Got there after booking and they had overbooked so i had no room will not use your Hotel AGAIN
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We are grateful that you have brought these specific concerns to our attention, as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you wit... read more
The hotel was filthy. The lobby was extremely small and closed at the time of check out. The towels in the bathroom were stained, the bed sheets had ashes, the room smelled like humidity. The staff was rude and took extremely long to complete the check in process. The elevator floor was full of blood around midnight and stained.
Business response:
Dear Guest, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff who deliver warm, welcoming hospitality. After reading the details of your time with us, we regret that this was not your experience. We have shared your feedback with our team about these issues so that ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.8 star rating with 1,401 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.