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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach motel Our room had a roach infestation. As a pregnant woman, I get up frequently through the night. I turned the bathroom light on, and a minimum of 20 roaches prevented me from using the restroom. Once I finally fought through the roaches, I washed up and got myself a snack. While sitting up in bed, eating my crackers, I saw roaches crawling on the wall. I wondered why I didn't see anything about roaches or cleanliness issues before booking. Upon checkout, I told the front desk of the problem, and they stated the room... read more
Hard to get in and out driving. And hotel needs updating,musty smell in room
I'm only leaving this review is hopes that the hotel will address the cleanliness of the hotel the room was dirty, holes in doors,smelled like mold and ROACHES babies and adult size I never wanted to leave a hotel so fast in my life I hope it gets worked on the service was nice though and the employees were very kind
Room smelled like smoke, sheets were covered in dog hair, they smelled like smoke and so was the floors. Front desk lady was extremely patient and friendly, she gave me new sheets but those sheets were covered in very noticeable stains.
On my floor there was a terrible odor. Like someone vomit in the elevator. There was roach in the bathroom. The house keeper could not communicate with me because she could not speak the English Language. The property is in poor condition.
Business response:
Dear Paulette, We’re sorry to hear that several concerns impacted your experience during your stay. A clean and welcoming environment is something we strive to maintain, and it’s disappointing to know this was not reflected during your visit. We’ve shared your feedback with our housekeeping and maintenance teams to address these concerns. We also understand the importance of clear communication and are reviewing how we can better support all guests regardless of language. Thank you again for your feedback, as this helps us t... read more
Estás sucio mal servicio y hay cucarachas
Business response:
Dear Jesús, Thank you for bringing this to our attention. We sincerely regret that your experience fell short of what we strive to provide. The concerns you’ve raised are deeply troubling and do not reflect the environment or service we aim to maintain. Please know that your feedback has been shared with the housekeeping teams for immediate review and corrective action. We hope you’ll consider giving us another chance to offer a stay that meets your expectations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.