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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My door did not lock and the elevator was broken, and the AC was also impaired. The vent above the bathroom was completely rusted, and every corner of the room was covered in some sort of stain or cobweb. The humidity was absolutely high, and the floor was subjective. I will never ever book with this hotel. The staff is barely there at the front desk. They have to be called upon request because they’re under staffed. Don’t book here
Business response:
Dear Noemi, We sincerely apologize that your visit was impacted by many concerns. What you described falls well below the standards we aim to uphold. The condition you described, including high humidity and cleanliness concerns, is not acceptable, and we understand your frustration. Limited staffing has unfortunately led to delays at the front desk; however, we are actively working to address this issue and improve our responsiveness. Your feedback is taken seriously and has been shared with our team to ensure these conditio... read more
Water damage in bathroom-flooding. We saw three bugs on the floor- live ones. The lighting was terrible and only overhead worked. There was a microwave and a sink, but no silverware in the drawer. The water pressure was non existent and the only view was a parking lot. We will never stay there again.
Business response:
Dear Danea, We're very sorry your stay was impacted by several concerns, especially the condition of the bathroom, lack of water pressure, and overall room readiness. A comfortable and properly maintained space is the foundation of a good visit, and we regret that your experience was far from that. Your comments about the lighting, cleanliness will be shared with our team so we can address them and take corrective action. We appreciate your feedback and the opportunity to improve our standards moving forward. We do hope you ... read more
Worst hotel stay wvee It was awful, terrible service and the hotel was filthy…
Business response:
Dear Derrick, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not reflect the standards we strive to maintain. It’s disappointing to learn that both the condition of the property and the service fell short of your expectations. Your experience is not what we want for our guests, and your comments will be shared with the appropriate team to help improve the overall guest experience moving forward. We value your patronage and hope you will stay with us again. We are confident ... read more
It had a bad smell in this place, and it needs to be updated
Business response:
Dear Guest, We’re sorry the condition of the property you experienced left such an impression. Maintaining a fresh and welcoming environment is a priority, and your comments help us recognize where improvements are most needed. We’ll address these concerns with our team as we work to enhance the atmosphere and the overall experience for our guests. We express our genuine apologies once more and hope you will consider staying with us again. Sincerely, Hotel Management
The water was good and the air conditioner was good but the bed was not prepared right, It was clean inside de room but outside it was so smelling and a lot of bad odors.A lot of people smoking inside the building and it was disgusted even in the elevators.
Business response:
Dear Guest, We're glad the water pressure and air conditioning met your expectations and that your room was clean. However, we're truly sorry for the unpleasant odors and the discomfort caused by others smoking inside the building. What you described is not the experience we aim to provide. We will address these concerns with our team to reinforce policies and improve the overall environment throughout the property. Your comments help us do better, and we appreciate the opportunity to work on this. We hope to have the chance... read more
No one was at the counter when we arrived to check in also once someone arrived, they issued us a room key that wasn’t activated. Then when we finally got into the room, there was roaches everywhere when I brought it up to the front desk, they said they were booked and we could find another hotel if we wanted it, but they couldn’t refund us
Business response:
Dear Guest, We apologize that your arrival was met with delays and confusion, leading to a room that did not meet basic expectations. It is even more disappointing that your concerns were not addressed with a meaningful solution. Every guest deserves a clean environment and attentive service. What you experienced is not the level of service we aim to provide. Your concerns will be shared directly with our team so that we can take immediate steps to improve our processes and communication. Thank you again for your feedback, a... read more
Property was very dirty. You walk up to the property and there's five homeless people sitting outside smoking. Hotel room did not have any complimentary shampoo or conditioners. We found a pubic hair on the toilet. There was also a piece of hair stuck on the wall with packing tape. Rust on the tub, stains on bedding, overall dirty.
Business response:
Dear Guest, We’re truly sorry your experience fell far below expectations. The condition of the room you described is unacceptable, and we regret that you were met with such an environment upon arrival. Cleanliness and comfort should never be in question, and it’s clear that your stay did not reflect the standards we aim to uphold. We will address your concerns with our dedicated team to correct these concerns and reinforce expectations with our staff. Thank you for giving us the opportunity to address this. Please accept ou... read more
The moment I got there I waited for someone to help me check in I heard the whole laughing in the back. My room and the whole second floor smell like mold and Clorox.
Business response:
Dear Guest, Thank you for sharing your feedback. We truly regret that your check-in experience did not meet your expectations and apologize for any inconvenience caused. We understand the importance of a clean and welcoming environment and are concerned about the issues you mentioned. Please know that your comments have been shared with our team to ensure that such matters are addressed promptly. We appreciate your understanding and hope you will consider giving us another opportunity in the future to provide a more enjoyabl... read more
Liked the stores close to the hotel. Staff was courteous. Did not like the scent of the hotel. Hallway on 4th floor smelt like fish and urine. Scent permeated through the room.
Business response:
Dear Guest,We’re sorry your stay was impacted by unpleasant odors throughout the building. While we’re glad you found the staff welcoming and appreciated the convenience of nearby shops, the condition you described on the fourth floor is concerning. We take this seriously and will follow up with the team to ensure stronger housekeeping oversight and odor control. Thank you for letting us know. We appreciate the chance to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable ex... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.