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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was the worse hotel ive ever stayed in. We came in at night no one was there at the front so i had to use a phone on the wall to dial 0 to reach someone.When they answered, the person seemed just aggravated that she had a customer. Then, she hardly spoke but maybe a sentence to me to tell me what room i was in. When we got to our room, walking through the building, it was gross ,it smelled, and the people that were there looked like they were drug addicts and drug dealers. Luckily, we only had it for a night so my... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay. It is disappointing to hear that our service, room conditions, and overall environment did not meet your expectations. Your concerns regarding staff interaction, cleanliness, and room comfort will be shared with our management team. We take guest feedback seriously as part of our commitment to improving our facilities and service standards. We hope to have the opportunity to provide you with a significantly better experience on your next visit.... read more
Absolutely horrible would not recommend , limited staff , filthy bed , stank room , not the same as picture.
Business response:
Dear Guest, We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the concerns you mentioned regarding the cleanliness of the room and bed, as well as the overall condition of the property. This is certainly not the standard of service we strive to provide. Your comments have been shared with our team for review. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
The water in the shower didn’t heat, the smell in the hall is terrible, carpet in the hall looks dirty. I was checking out at 6:30 AM, there was nobody in the office to receive the card keys.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay, including the issue with the shower water temperature, the hallway concern, and the condition of the carpet. We also regret the inconvenience caused by the absence of staff at the front desk during your early check-out. This is certainly not the level of service and comfort we aim to provide for our guests. Your comments have been shared with our team for immediate review and improvement. We appreciate your feedback and hope to welcom... read more
Wanted something affordable that would work just for the night, was not satisfied. The AC/ heater sounded like a lawn mower which de-railed us from using it because it was so loud. TV network did not work so we ended up having to watch movies on my laptop. Also there was no washcloths in the room so when I needed one there was not one available. Only good thing about this room was the fact that it had a full size fridge and a microwave. And the price otherwise then that I give it 1 to 2 stars.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations. We regret the inconvenience caused by the noisy AC/heater unit, the TV network issue, and the absence of washcloths in your room. These concerns do not reflect the standard of comfort and service we aim to provide. Your comments have been shared with our maintenance and housekeeping teams so improvements can be made. We do appreciate you mentioning the refrigerator, microwave, and affordability. We value your feedback and hope to welcome you ba... read more
Yes we didn’t have rags and customer service was really bad. When I asked for rags they stated I had to wait till 10 am when I had to check out at 10. It was roaches in the room and dead ones in the refrigerator. The room state that it would be a breakfast and that was not provided and other rooms had complaints also. I’m upset I wasted my money and yall should advertise for this room at all
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the service experience you described. The issues regarding pest concerns, breakfast expectations, and customer service are unacceptable and do not reflect the standards we strive to maintain. We understand your frustration, especially when your concerns were not addressed in a timely manner before checkout. Please know that your feedback will be shared to the management team. We truly regret the disappointment this caused and appreciate you bringing it to ... read more
I’ve stayed at extended stays before but this one was probably the worst. Room and bathroom was dirty and the entire 3rd floor smelled like stale cooking oil. Spend an extra 100 and stay somewhere else.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management
Rooms not clean
Business response:
Dear Guest, We sincerely apologize that the cleanliness of your room did not meet your expectations. Providing a clean, comfortable environment is one of our highest priorities, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping team. We truly value your feedback, as it helps us maintain and enhance our standards. We hope you will consider giving us another opportunity to welcome you back for a much better experience. Sincerely, Hotel Management
This is a low budget hotel with a kitchen in the room, but no other amenities that you typically get at many hotels. (No gym, no pool, no iron, no shower toiletries, no room cleaning.) You have to supply your own cooking basics (pans, dishes, utensils, etc) in order to use the kitchen. Expedia fails to mention this detail. Expedia advertises "breakfast included". This is not true. The hallways stink. The room is dirty with long and short hair all over in the bedsheets and towels. The floor is dirty as well. I wore shoes afte... read more
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations, particularly regarding cleanliness, maintenance concerns and breakfast offerings. This is not the standard we strive to provide. Your comments have been shared with the concerned teams. We also appreciate your kind remarks about our friendly staff and convenient location. Guest feedback is invaluable in helping us improve. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Roaches fire alarm dirty bed with hair
Business response:
Dear Guest, We sincerely apologize that your stay was impacted by concerns related to pests, cleanliness, and the condition of your bedding, as well as the disruption caused by the fire alarm. We understand how upsetting and uncomfortable these issues must have been and regret the effect they had on your experience. Maintaining a clean, safe, and well-prepared environment is essential, and your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. While unexpected si... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.8 star rating with 1,401 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.