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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival I waited 10 minutes to check in no one was at the front. I wanted check out early 7:30AM and front desk was closed.
Business response:
Thank you for your feedback, Joe. We are so disappointed to see that there was a small delay with checking in, and that you were not aware of our lobby hours. Since we are more of an extended stay, our hours are much different than that of most hotels. We are so sorry for any inconvenience that this caused during your time with us. We are always looking for ways to improve and can assure you that we will use your feedback to do just that.
Worst hotel ever . Horrible . They have roaches . And people live there .
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
It took over 30 mins to get someone to the front desk to check me the phone on the counter isnt even hook up, then tried to charge me twice had to pull up c
Business response:
Thank you for your feedback. We are so sorry that you experienced issues with checking in as we know the importance of your time during your travels. We also apologize for any issues that you had with billing and will make sure that we bring this to the attention of our team at the property for immediate review. Thank you for allowing us to host you and we wish you all the best in your future travels.
First and last time. This would be a good place if you’re homeless. It was an extended stay before and is really disappointing. The room doesn’t feel cozy, the WiFi wouldn’t connect, and I would rather pay more somewhere else. Never staying here again.
Business response:
Thank you for sharing your experience, Jacquelyn. I'm so sorry for all of the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the WiFi concerns with our service provider for proper action and resolve. We do hope that all you future travels are wonderful ones.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time at our hotel. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
I want a refund roach invested dirty rooms they don’t even clean sheets smelled like piss and I found itch cream in the bathroom disgusting
Business response:
Thank you for your detailed review. Please accept our sincerest apologies for the issues that you experienced with the overall cleanliness of the room and pest sightings. We pride ourselves in delivering exceptionally clean rooms, and over the top friendly service. It is so disappointing to see that this did not come across during your time with us, and for any inconvenience that was caused, Cita. We will address these matters directly with our pest control provider and housekeeping team for immediate action and resolve. We ... read more
My stay was horrible. The hotel was poorly kept and had Noo wash cloths. Bath towels was dingy, we literally had to buy bath towel set at Walmart. The same gentleman who checked us in seem to be doing a 9 man job. He was the janitor, handyman, front desk attendant. The hotel made our stay horrific.
Business response:
Thank you for your feedback, Chyna. Please accept our sincerest apologies for the issues that you experienced with the towels and overall cleanliness. Our staff does their absolute best to ensure a super clean and fresh stay, along with superior customer service. We can't apologize enough that we fell short in these areas but hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,247 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.