Extended Stay America Select Suites - Orlando - East

Business response:

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences. 

Business response:

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences. 

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels. 

Business response:

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences. 

Business response:

Thank you for your review. We are pleased to see that you enjoyed the room but apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that did not satisfy your expectations in this area. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones 

Business response:

Thank you for your review, Holly. We are so sorry to see the lower rating. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for your review. We are happy to see that you enjoyed our convenient location, but apologize for any issues that you had with the overall cleanliness and amenity offerings. Since we are more of an extended stay we believe strongly in passing all savings down to our guests. This means that we offer cookware as an option at a small additional fee instead of adding it to the nightly rate. We are so sorry if this failed to meet your expectations but hope that your future travels are wonderful. 

Business response:

Thank you for your review, Linda. We are so sorry to see that you may not have enjoyed your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for taking time to rate our hotel, Shana. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.