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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again This was the worst hotel i’ve ever stayed at. During the holidays they only had one person checking in people so that took forever. The rooms are so unbelievably tiny as well as the bathroom. The rooms come with a kitchen which I thought was cool but you had to buy the freaking pots and pans if you wanted to cook. The shower in the bathroom kept flooding and took forever to drain so we had to wait about 30-40 min before the next person can shower. The floors and walls are paper thin so you can hear every single s... read more
Business response:
Thank you for this detailed feedback regarding your stay, Baylee. We know how important an efficient check-in process to you and all of our guests and are so disappointed that we did not deliver this to you. Our main goal is to give you a stay that is clean, comfortable and pleasant from start to finish and it is so troubling to know that this did not come across to you. Also, because we are more of an extended stay hotel, we take a more simple approach to lodging. The normal amenities that you may be used to are offered to ... read more
First and last time staying at one of these hotels. The check in area / hallways and etc smelled of weed. Arrived after 10pm and had to wait to check in around 25 + minutes after a long line of other late arrivals. No shampoo in the bathroom (only provided bars of soap) so that was fun washing my hair..on another unrelated note this isn’t the type of place you want to be outside after dark in my opinion.
Business response:
Thank you for taking the time to let us know about your stay at our hotel. We are so sorry to see that there were issues with your check in and also that you were disappointed with the lack of amenities. We are constantly working hard to create exceptional guest experiences and will use your feedback to ensure that we do so.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Natasha. Thank you for rating our hotel.
I would of rather slept in my car than where I stayed. It’s a hotel where people actually pay to live. They’re all not rentals. The people above us stomped all day and night until 2am and there were people outside the “hotel” arguing at that time as well. I slept nothing and I was only there for one night. Definitely not worth what I paid. There were also no towels and ZERO toiletries
Business response:
Thank you for your comments, Sara. You are right that we welcome extended stay as well as nightly guests. We are so sorry our accommodations did not meet your needs during this stay and apologize for any inconvenience that was caused because of the noise.
The refrigerator was cold and there was plenty of hot water. BUT... Bed frame was broken, so every time we moved, the bed shuttled across the floor. Staff was not willing to move us to another room. There were ants on the kitchen counter. There was no shampoo. The walls were so thin that we heard snoring from another room.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us and that there were issues with pests in your room. We take any sightings of insects seriously and will make sure that the matter is addressed. We apologize for leaving you with such a bad impression of our hotel. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Reminds me exactly of a Military dormitory, no amenities. I got the feel it was intended to be a homeless refuge in five years.
Business response:
Charles, thanks for the review. We work hard to deliver clean, comfortable rooms with in-room kitchens and do-it-yourself laundry facilities on-site. We’re sorry to hear that our furnishings and amenities were not quite to your liking. We hope you’ll give us a try the next time your travels bring you to the area.
Too expensive for this type of hotel. Very very basic
Business response:
Thank you for this feedback, Hernana. We're sorry to hear that the rates were not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.
Bad smell in the room and the air didn't work well.
Business response:
We are sad to hear about the unpleasant smells that you experienced and the problem with the air. This is not the exceptional stay that we had hoped for you and apologize for the inconvenience that this caused. Your feedback will help us improve in these areas for our future guests.
Business response:
We are so sorry you were not pleased with your stay.
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,247 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.