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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your rating and we wish you all the best in your future travels.
Could not check in on time the service was horrible woke up in the middle of the night and there were cockroaches we left very early to get out of there when we got home we noticed we had bites on our legs and arms.
Business response:
Thank you for your review. We are so sorry for the issues that you experienced with the possible pest sightings and checking in. We sincerely apologize for any inconvenience that this caused and will make sure that we reach out to our pest control provider for immediate action and resolve.
Double thumbs down! Anywhere else is better! Bathroom was disgusting! Mold on shower. Top of towel rack shelf had used tooth flossers on top of it! Countertop with sink looked like it had snot or boogers wiped across it! Ran wash cloth across top towel rack shelf, totally grossed out! I don’t think it had ever been cleaned!
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience, Edward. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much bett... read more
There were Roaches throughout the room the room had a very bad smell I had to check out of the room and I still have not received my refund
Business response:
Thank you for the review of your stay, Lakesia. We can't apologize enough for the pest sightings. This is not at all the clean and exceptional stay that we intended for you and can assure you that we will address these concerns with our pest control provider and housekeeping team for immediate action and resolve. Thank you for letting us know about your stay and we do wish you all the best in your future travels.
Not much to like. Bed are not comfortable and rooms are not very clean
Business response:
Thank you for your feedback. We are so sorry that you experienced issues with the bed and cleanliness of your room. We sincerely apologize for any inconvenience that this caused and will use your feedback to help us improve in these areas. We wish you the best in your future travels.
After 7PM there is no one in the entrance area. You need to find the phone on the wall. It looked more like a holding cell than a hotel. Then the metal gate blinder open and they help you. The room smelled of mildew. Woke up to roaches in the bathroom. On a loud street with no solid soundproofing. Also no pool.
Business response:
Thank you for your review. We are terribly sorry to hear that you did not enjoy the exceptional stay that we had intended for you due to the issues with the pest sightings, cleanliness and the unpleasant noise levels. Our staff goes through a rigorous cleaning schedule so we are shocked to hear that this was your experience. We are terribly sorry for any inconvenience that this created and can assure you that we will be in contact with our pest control provider and housekeeping team for proper action and resolve. We do hope ... read more
They are infested with roaches. As soon as I walked in I could smell it and see tons of them. Left and booked elsewhere
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us, Guadalupe. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
One of the worst experience ever We got to the hotel late that night and the hotel smells like all type of odors( cigarettes, marihuana etc) the room was smelly too. We just open the room door and walked out of the hotel and moved to another hotel
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Gonzalo. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Never again The hotel smelled like smoke and there were roaches in the room. We had to move rooms 3 times.
Business response:
Thank you for your comments, Garcynth. We are so sorry that you encountered the issues with the unpleasant odors and possible pest sightings. Our staff works diligently to create a stay that is full of super customer service and cleanliness. We can't tell you how disappointed we are to see that we may have fell short in these areas during your stay. Rest assured that we will be addressing these concerns with our team at the property along with our pest control provider for immediate action and resolve. Thank you for allowing... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,247 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.