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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Give me my refund Got to the hotel and was never able to check in ... i want my damn refund like y'all promised
Business response:
We appreciate you taking the time to review and rate your stay, Benjamin. We are saddened to see that you were not able to check-in, and sincerely apologize for any issues you are experiencing with a refund. We encourage you to speak to the property directly as they are in the best position to assist you with this request. We are so sorry for any inconvenience that this caused and we hope that your future travels are wonderful ones.
Al momento de hacer el chequeo le pedí que me diera una habitación non-smoking y el me contestó que el hotel era Smoke free lo cual me sorprendió xk desde el momento que entré al lobby se sentía el olor a cigarrillo, el elevador, los pasillos olían igual. En otras ocasiones me había hospedado en WoodSpring Suites, las ocasiones anteriores habían sido hoteles en buen estado, muy limpios y el personal extremadamente amable, nada que ver con esta experiencia, definitivamente no me volvería a quedar en ese lugar
Business response:
Hello Maria. Thank you so much for taking the time to review and rate your experience with us. We are so sorry for the unpleasant odors that you encountered and apologize for the impact that this had on your stay. We work hard to ensure that we perform routine checks and it appears that we may have fell short in this area. Please know that we will communicate with our housekeeping team so that this issue can be addressed and corrected accordingly. Thank you for allowing us to host you and we wish you all the best in your fut... read more
After hour check in have very bad service waiting in the lobby. At the moment I wait 30 minutes
Business response:
Hello Jonathan. Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. Since we are more of an extended stay, are lobby hours are limited and differ from that of most hotels. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
No staff available at 715pm to check in waited 20 minutes called extension on phone in lobby several times as directed no answer eventually left stayed elsewhere. Very disappointed looked like a low rent apartment building. Worried I would not get a refund.
Business response:
Thank you for your rating, Robert. We regret to see that you experienced the issues with the delays in checking in and for any inconvenience that this caused. Since we are more of an extended stay, our lobby hours differ from that of most hotels. We know how important your time is and we apologize for the impact that this had on your visit. We hope we have another chance to show you a better experience the next time you are in the area.
Front desk close early. Room has no toiletries at all. Call no one pick up nor answer. Horrible service, not as described online.
Business response:
Thank you for sharing these details with us, Hung. It is disappointing to see that you encountered problems reaching someone at the front desk, and any missing toiletries. We never want your stay to be less than perfect and apologize that we fell short in these areas. We will make sure that we address these concerns with our team in order to improve the level of service that we are providing to each guest. Thank you for allowing us to host you and we wish you all the best in your future travels.
Unprofessional/Terrible I had to wait 20 minutes to get someone to come to the front desk, got to use a phone to call someone to come to the front desk!!! People fixing cars all night in the parking lot !! I’m 7hrs away from this place if I knew were I was booking I would never book again!! Hall wats had an awful smell
Business response:
Hello Miranda. Thank you for taking the time to share your experience with us. We can't tell you how disappointed we are to see that you did not enjoy your time at our hotel. We are so sorry for the troubles that you encountered and we will use your feedback to ensure that we improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
The room walls were dirty with some marks. There was paint splattered in the bathroom walls. There was no lamp. There was a cockroach. The room had a humidity smell.
Business response:
Thank you for your review. We are terribly sorry to see that you experienced issues with your overall cleanliness, the upkeep of the property, along with the pest sightings and unpleasant odors. We can assure you that all these issues will be handled accordingly in order to avoid these problems for any of our future guests. Thank you for giving us the opportunity to host you and we wish you all the best in your future travels.
It was dirty and the staff were unprofessional
Business response:
Thank you for sharing the details of your stay. We are so sorry that we fell short in providing an exceptional stay and apologize for the problems that you had with the overall cleanliness and customer service. We deeply apologize for any inconvenience that this caused and will make sure that we address this with our team directly to avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,247 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.