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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel, Jose. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Property was dirty and noisy. Could not stay there. Left. Want money back. Remove this location from your offering.
Business response:
Thank you for taking the time to review your stay with us, Deana. We are so sorry for the issues that you experienced with the cleanliness of your room and the disruptive noises. We strive hard to deliver a stay that is clean, peaceful and comfortable and are so sorry that we fell short in this during your time with us. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
NEVER STAY HERE AGAIN! My stay was horrible. Hotel was filthy, no heat in the 48 degree weather, no staff available at check in, rude staff, I could go on and on
Business response:
Thank you for taking the time to review your recent stay at our hotel, Conesha. We are so sorry that you did not enjoy you time with us - and apologize for the issue with the cleanliness, customer service and the heat. Our staff is excellent at correcting these problems as soon as you bring them to their attention, and we are so sorry if this did not happen for you. Thank you for letting us know how we are coming across and we can assure you that we will address this concern with our maintenance team for immediate resolve.
Internet sucks cable sucks bed sucks ac was too loud you can hear everything that's happening in the others rooms very bad place
Business response:
Thank you for taking the time to review your stay, Rick. We sincerely apologize for the issues that you experienced with the Wi-Fi, cable and AC. We know that these issues can leave a negative impact on you and we are so sorry for failing to exceed your expectations. We will make sure that our housekeeping and maintenance teams are aware of these issues so that they can resolve them immediately. Thank you for sharing your experience and letting us know how we can improve.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Roberto. Thank you for your rating.
Business response:
Thank you for taking time to rate our hotel, Shahaan. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Not only did my experience start off terrible from the sounding fire alarm to the non existent front desk attendant. The whole hotel/room smelled like mold and cigarettes our air conditioner wasn’t even working but the one in the hallway surely did. Called 500 numerous times to tell staff and when we got no answer we went downstairs only to be told there was nothing they could do about it and that was on top of them making me late for my event of the night because our room was 100• I am a Florida resident and come to Orlando... read more
Business response:
Please accept our sincerest apologies for the issues that you experienced with unpleasant odors and trouble reaching the front desk. We can assure you that we work hard to address these matters as soon as we are made aware and we are so sorry that this did not happen for you during your time with us, Amber. We will make sure that our housekeeping and front desk team are upholding the standards that we set to ensure a great experience for all our guests. We do wish you all the best in your future travels.
Had less noise sleeping in the subway I have stayed at other "extended stay hotels" but this was the most spartan. Amenities were very basic, like Ikea standard desk, little ambiance to the room. It also felt almost prison like with no front desk and a steel roll down gate.
Business response:
We hope our Simple philosophy was just what you were looking for and we appreciate hearing from you, James. We are glad our Simple philosophy met your needs for this stay and we appreciate hearing from you! We hope you’ll think of us the next time you need a basic, super clean, affordable place to stay.
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,247 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.