This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible service. They did not have anything that they said they did such as a simple hair dryer. It smelled like cigarettes and food everywhere.
Business response:
We are so sorry for the negative experiences you had during your stay with us, Lala. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We also apologize that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, another a cookware set, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what ... read more
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Business response:
We are so sorry to see that you did not enjoy your time with us. Thank you for letting us know how we are coming across.
We came in to register and to our surprise, there was no receptionist at desk. We had to dial a number to get assistance. When we finally got checked in and went up to the room, the musty and foul smell was unbearable. We requested a change and we got a different room. The carpet on hallways and elevator were very dirty. Terrible experience!
Business response:
I'm so sorry for the long wait to get checked in! We are different from traditional hotels by having office hours instead of 24-hour staffing. This is one way we are able to keep our rates affordable. Thank you for the specific feedback on the unpleasant odors and cleanliness as well. We apologize for any inconvenience that this created. We appreciate hearing from you as we are constantly working to improve in these areas for all our guests.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
Business response:
We are so disappointed to see such a low rating and we are sorry for any inconveniences that you experienced during your stay. Thank you for letting us know how we are coming across.
The front desk was pleasant and helped get checked in smoothly. However once arrived into the room the kitchen area was dirty with left behind used soda cans. The bathroom was dirty and stained along with the walls.
Business response:
Thank you so much for letting us know about your recent stay at our hotel. We are happy to see that you your check-in was smooth and efficient but greatly apologize for the issues with the cleanliness of the bathroom and kitchen. We will make sure that we address this on the property level to improve in these areas for all of our future guests.
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,247 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.