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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Frequent traveler and never experienced this before. First, had to wait 45 minutes for someone to come down to check us in after calling extension 500 on the wall phone probably 50 times. Other people were also waiting to get checked in. But that wasn't the worst we got our door key went upstairs and as soon as my husband opens the door he steps on a roach!! Yes a roach!! We continue to walk in and roaches EVERYWHERE!!! SO DISGUSTING!!!
Business response:
Thank you for this feedback. What you've described is not the first impression we were aiming for and we apologize for the unpleasantness.
The overall hotel was decent when it came to cleanliness, however the hotel staff were very rude. They were reluctant to give you clean towels and bedding when we needed it. Not to mention, our tire was slashed in their parking lot and they were unable to provide us with any name/number for upper management. We were accused of many things, including being drunk and making threats when it turned out to be people from another room. Very disappointed in our stay there. This is the only hotel I have ever had trouble with. In the... read more
Business response:
Thank you for your review and detailed comments. We are terribly sorry to hear that our hotel did not live up to your expectations especially from a service point of view during your visit. In addition to our super clean rooms, we are known for our exceptional, friendly staff so we were disturbed to hear that this was not your experience. We are so sorry we disappointed you and wish you well in your future travels.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Will not go there again They sold our room and cancelled our reservation before we came. No phone call or anything notifying us
Business response:
Oh no --- We are so sorry to hear that you got a bad impression of our hotel before you even got to stay with us! That was not the first impression we were aiming for and we’re sorry we disappointed you.
A stay in the big house would be nicer. Lobby check in looks like the take out counter at a fast food restaurant. Staff is not there 24hrs which resulted in a homeless person sleeping in the Lobby leaving a complete mess. Rooms are barren and devoid of simple amenities like shampoo and hairdryers.
Business response:
I am disappointed to learn that this was your impression of our hotel. We wish you the very best in your future travels.
Did not meet expectations It was fine, but for $100 a night it was not worth it. The room was not very nice and I feel like I should have only paid $40-$50 a night for this hotel.
Business response:
Thank you for this feedback. We're sorry to hear that the rates were not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.
The room floor was not clean and I don’t like a self service hote
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t expecting the amenity options. I apologize for the inconvenience and wish you only the best in your future travels.
Unfortunately, the place has non-smoking and smoking rooms on the same floors so the halls have a very strong smoke odor. The rooms are not serviced or cleaned daily. They did not supply enough towels for the amount of guests in the room. We called for towels and couldn’t get any until the morning and we had to pick it up at the front desk. Finally, we some small roaches crawling around. This is a place I would not stay again.
Business response:
Your frustration is understandable. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
I have been traveling for over 45 years and this is the absolute worst place I’ve ever stayed in my entire lifetime. From speaking to some of the guests staying there it is mainly used for section 8 housing. I did not care that they had zero amenities, but I did expect to have some soap and shampoo in my room. I have asthma and I requested a non-smoking room which they confirmed they put me in a room that reeked of so much tobacco that I got a sinus infection and very ill. They said they had no other room to switch me to and... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,248 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.