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Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run fast and run far Booked for 5 nights only stayed for 2. Girl at the front desk was very nice other than that this place is a real dump. Stay at your own risk. For about 24-30$ more a night there are plenty of other options where you can put your feet on the floor and use the shower.
Hotel.com is denying my review and photos Drug dealers outside, selling drugs, dog urine everywhere, staircase hallways. The hotel room door was heavy and kept getting stuck all night you hear dogs barking. Save yourself the headache and don’t even bother find somewhere else. Requested to be refunded and they refused so I will dispute with my bank
Elevators was broken , they tried to give me room on 4th floor im like im not walking up all them stairs… then they gave me on on second floor. stair hallways smelled sooo bad, hallways smelled bad. Stains on sheets NEVER AGAIN. Even the key card was filthy i had to disinfect it.
Business response:
Dear Rilya, We sincerely apologize for the experience you described. It’s disappointing to know the elevator was out of service, and the condition of the stairwells and hallways detracted from your stay. We also regret that your room and key card did not meet the cleanliness standards. Your comments have been shared with our team so immediate attention can be given to the areas you mentioned. We appreciate you taking the time to share your feedback, and we’re committed to making improvements to ensure a better experience for... read more
Manger unprofessional
Business response:
Dear Maria, Thank you for your review. We're sorry to learn that your interaction with our management team did not meet your expectations. Professionalism and respectful communication are priorities for us, and we regret that your experience did not reflect the standards we strive to uphold. Your feedback has been noted and will be addressed internally to ensure a more positive experience for all our guests moving forward. We hope you will give us another chance to provide you with the hospitality we are known for on your ne... read more
Was not able to check in. When we arrived we were told my room was on the 4th floor but the elevator was not working. Completely inconvenient for me and my family. So we booked a room at another hotel, but I was told that I would not be charged for the night and a note was added to my reservation indicating I cancelled due to faulty equipment. Needless to say I was charged. I would not recommend this hospital hotel.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you and your family faced upon arrival, especially with the elevator being out of service. We understand how frustrating it must have been to have your plans change unexpectedly, and we deeply regret the miscommunication regarding your cancellation and the resulting charge. We will share your feedback with our team, and we appreciate you bringing this to our attention. We value your feedback and hope you will revi... read more
Horrible only one set of towels we had to either buy towels or wash them no exercise room they reed some updates to perform
Business response:
Dear Nerissa, Thank you for sharing your experience. We're sorry your stay was disappointing. While towels are available at the front desk to ensure they're freshly laundered, we understand it can be frustrating not to have extras in the room. We also recognize the importance of amenities such as a fitness space and the need for ongoing updates to enhance guest comfort. Your feedback is being taken seriously and shared with our team so we can continue working toward a better experience for everyone. We would like the opportu... read more
The elevator is not working, room is sticky while you walk with bare foot, its dusty. While check-in only they are informing elevator is not working. they are giving only 3rd floor. Last minute we couldn't resist this, so we planned to stay.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the elevator being out of service and for the condition of your room. We understand how disappointing it must have been to learn about these issues at check-in, especially with limited room options available. Cleanliness and guest comfort are our top priorities, and we regret that your stay did not meet these standards. We take guest feedback seriously, and we will address this matter with our team to ensure a better gue... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3 star rating with 780 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.