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Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator broken. Unsafe for a woman to leave on her own to even get water. The online attendant told me to wait until 9 am for water.
Business response:
Dear Lauren, We're genuinely sorry for the distress and inconvenience you experienced. The elevator being out of service is already frustrating, but feeling uneasy about stepping out alone adds an entirely different level of concern, especially when you're just trying to attend to basic needs. This situation falls short of the level of care and support we want every guest to experience, and we're taking your comments seriously as we evaluate where we need to improve. We hope you will give us another chance to provide you wit... read more
The girl at the front desk was helpful and kind but the hotel was disgusting and a waste of money. There was a gross smell, the room had mold in the vent, elevators didn’t work. Would not stay here ever again.
Business response:
Dear Yaslin, While we are glad to hear about your positive encounters with some of our associates, we are sorry that we did not meet all of your expectations. What you encounter is not reflective of the usual standards we strive to uphold, and we regret any disappointment you may have. Please know that we take these concerns seriously and are addressing them with our maintenance and housekeeping teams for necessary improvements. Your patience is much appreciated, and we would appreciate the opportunity to regain your trust i... read more
First for everything, I had to check out less than 10 hours later.
Business response:
Dear Guest, We are truly sorry to hear that your experience led you to check out so soon after arrival. This is certainly not the lasting impression we want our guests to have. Your comments have been shared with our management team to address any shortcomings and ensure improvements. We appreciate you giving us a try and hope you’ll consider giving us another opportunity to better serve you in the future. Sincerely,Hotel Management
Don’t stay here if you want sleep Towels were dirty and can hear every noise around you. Barely got any sleep from all the noise and yelling.
Business response:
Dear Guest,We sincerely apologize for the disturbance you experienced during your stay. It’s disappointing that the noise affected your ability to rest, and we understand how frustrating that must have been. Additionally, we regret that the towels did not meet our usual cleanliness standards. Your feedback is important, and we will address these issues with our team to improve the experience for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely... read more
Good to sleep then leave. The room was sub-par. The hallways smelled like weed and the floor in the room was dirty. Definitely did not feel safe in the parking lot with all the people hanging around.
Business response:
Dear Guest,We regret that your stay did not meet expectations. A clean and comfortable environment is a priority, and we apologize for any concerns regarding odors, cleanliness, and the overall atmosphere. Guest comfort is important to us, and we appreciate your feedback as we continue working to improve the experience for all who stay with us. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
People who travel from different states are already spending money on their flights. Including hotel. Why would you make people pay more money for the cooking utensils and even like cups, bowls, plates, etc etc. It's ridiculous. AND then, I stayed 10 days. Housekeeping is only allowed every 2 weeks? GROSS. I can see every 3 days. "You can pay to wash your comforters at the laundry downstairs" spending MORE money??? Just disgusting and filthy. I would NOT recommend this place NOR ever staying there. First and last time.
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations during your stay. We understand your concerns regarding the additional charges for kitchen utensils and the infrequent housekeeping service. Our goal is to provide a comfortable, cost-effective stay, and we regret that we didn’t meet that standard in your case. Your comments will be shared with our team to review and improve our policies. We truly value your input and hope you might reconsider staying with us again in the future. Sincerely, Hotel Management
When I checked in the lady at the lobby looked tired n leaning over the table sleepy, My bathroom had no shower curtain, when I called I was told clean service were out duty to call back in the morning, headboards were dirty.
Business response:
Dear Doris,We regret that your check-in experience and room conditions did not meet expectations. A welcoming and well-maintained environment is essential, and we apologize for any inconvenience caused by the missing shower curtain and cleanliness concerns. We appreciate you bringing this to our attention. Your feedback will be addressed to improve service for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
extremely dirty, do not stay, smells horrible, window would not close, all the light came inside, pubic hair in the bathroom, dirty sheets, dirt and dust under the bed. im sorry just disgusting!
Business response:
Dear Agatha,We sincerely apologize for the disappointing experience you had during your stay. It is unacceptable that the room was not properly cleaned, and the conditions you described do not reflect our standards. We regret any discomfort this caused. Please be assured that we will address these concerns with our housekeeping and maintenance teams to ensure a thorough review and corrective action. Your feedback drives us to continuously enhance our services, and we look forward to another opportunity to show you our commit... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3 star rating with 780 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.