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Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Closed I could not check in it was horrible no one and the phones and I could not get in!
Business response:
Dear Josh, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during check-in. This is certainly not the level of service we aim to provide. We understand how frustrating it must have been to have difficulty accessing the property and reaching the staff. Your comments have been shared with the team to ensure improvements are made. We hope to have the opportunity to welcome you back under better circumstances in the future.Sincerely,Hotel Management
For the most part, the only thing that I can say that was positive was that the room was mostly clean. However…. No coffee maker or coffee No toiletries other than 1 bar of soap Bathroom sink clogged Very low water pressure No iron or ironing board No Continental Breakfast or Food of any kind other than a vending machine For a Smoke-free facility, it wreaked of smoke Still paid $130 for something that has at least these items mentioned above from other places for less money than here. Very disappointing.
Business response:
Dear Mark, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience with the bathroom, amenities, and odor is not reflective of our usual standards. We’re addressing the clogged sink, low water pressure, and missing items, such as the coffee maker and toiletries. We also understand your disappointment regarding breakfast and the smell of smoke, and we are working to improve these areas. We appreciate your comments and hope to welcome you back for a better experience... read more
Even though we left immediately, we were still charged fully for the stay. We were evacuating for Hurricane Helene and made a reservation. Arrived to roaches, open holes in showers, cat pee sprayed up walls, absolute filth throughout. I asked nicely to be moved from the room we were given on 2nd floor to a clean room that would be safe and clean for my children, after being offered one on the 4th floor that was just as terrible, we immediately left the premises. My children were already very upset due to the evacuation, this... read more
Business response:
Dear Kristan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
This property had mold in the AC units. The staff dismissed the mold and only changed the filters despite there being visible accumulation on the vents. I ended up getting sick staying at this hotel and would not recommend for families.
Business response:
Dear Christien, We are deeply sorry to hear about your experience during your stay. Your health and well-being are of utmost importance to us, and we sincerely apologize for any discomfort caused by the mold in the AC units. This is not reflective of the standards we uphold. Please know that we take your feedback seriously, and we will address this issue with our team to ensure proper maintenance and cleanliness measures are taken. We understand your concerns and apologize for any inconvenience. Your feedback helps us improv... read more
front desk woman named Lira acted rude on my check-in, said no hair dry supposed to provide while a house keeper, Nelly said she would look for one. Room has phone but no phone card. Lira said no tecnician available in weeken to fix it, but then Nelly found one phone cord, came to room to connect the phone. Lira at front desk refused to provide services when I asked and always said "we don't have it!" and showed bad attitudes but then Nelly did help me with good customer services. Well, I think the hotel manager should revie... read more
Business response:
Dear Vincent, We are truly sorry for the inconvenience you experienced during your stay, particularly with the service provided by the front desk staff. Your feedback is concerning, and we apologize for any frustration caused by the lack of a hair dryer and phone card in your room. We appreciate Nelly's efforts to assist you, and we will address your concerns with our team to ensure improvements in our customer service. We value your feedback and are committed to providing exceptional service to all our guests. We hope you w... read more
Closer to a pet hotel Needs a lot of cleaning, bed was not made, and the chemicals they use smell like a veterinarian clinic (guess it's because they accept pets at the hotel). Also, if you want dishes, glasses, silverware and cooking ware you have to pay separately.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for any inconvenience caused by the odor and cleanliness of your room. Ensuring a comfortable environment for our guests is paramount, and we're actively addressing these concerns to improve cleanliness standards. Regarding the amenities, we regret any disappointment. For transparency, we've listed associated fees on our website as well. Your understanding is appreciated. We hope for another opportunity to provide you with a more enjoyable stay. Thank you for br... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3 star rating with 776 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.