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Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very very bad Terrible hotel sheets had stains hair all over shower and toilet seat floors wear sticky and nasty upon arrival. Stair way smelled like dog and hallways smelled like cat urine. Not worth it at all
Business response:
Dear Guest,We sincerely apologize for the condition of your room and the overall experience you described. A clean and comfortable environment is essential, and it is disappointing to know that we did not meet that standard during your stay. Concerns regarding cleanliness and unpleasant atmosphere are taken seriously, and we will address them with our team to ensure improvements are made. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to have another opportunity to welcome y... read more
I would not stay again
Business response:
Dear KimberlyThank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
The sheets had black stains. Dead bug on floor. Room was dirty & old looking. Elevator not working. I had to bring luggage to the 3rd floor. Terrible.
Business response:
Dear Pamela,We sincerely apologize for the issues you encountered during your stay. This experience does not reflect the standards we strive to maintain. The condition of your room, including the cleanliness and the elevator issue, is concerning, and we understand how frustrating that must have been. Please rest assured that we are addressing these matters with our team to ensure better attention to detail and prevent such situations. Your satisfaction is important to us, and we genuinely hope you will reconsider and give us... read more
Potatoes The hotel elevator was broken and we had to carry our luggage up 4 flights. The lobby was full of potatoes… yes. Potatoes.. and it looked like a homeless person was sleeping in the corner. We had no toiletries available including soap…. The next morning we opted to leave early and there was no one at the front desk to check out with. Terrible experience
Business response:
Dear Guest, Thank you for your feedback. We would like to extend our sincerest apologies for the inconvenience you experienced with our elevators. We fully understand the frustration this may have caused and regret any disruption it might have created during your stay. Thank you for bringing this to our attention; rest assured, we will address it appropriately. While we provide a limited selection of toiletries at the front desk, we recommend that guests bring their preferred personal care items to ensure the most comfortabl... read more
Even can not exchange towels every day
Business response:
Dear Yaoshan,Thank you for your feedback. To maintain hygiene and ensure all guests receive freshly laundered items, towels are kept at the front desk and are available upon request. We understand how important convenience is during your stay and apologize if this process caused any frustration. Your input helps us refine our approach to meet our guests' needs better. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
El hotel es muy feo se ve inseguro ambiente desagradable para nada recomendado deberían de sacarlo de su lista
Business response:
Dear Marlys,Thank you for sharing your concerns. We regret that the property did not meet your expectations and that the environment felt unwelcoming. Guest comfort and satisfaction are priorities, and your feedback will be shared with the team to address areas needing improvement. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
No room service
Business response:
Dear Edward, We regret to hear that our lack of daily room service did not meet your expectations. Your comments are valuable as we continually evaluate how to improve guest satisfaction. We hope you consider staying with us again in the future for a better experience. We look forward to welcoming you back.Sincerely,Hotel Management
We were checking in late. No one showed up on the Front desk for 20 minutes. When the attendant came she said they have no rooms available even though the booking was in advance. It was late so we agreed on a single bed room but the room was full of roaches. We left the place and now waiting refund.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3 star rating with 780 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.