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Extended Stay America Select Suites - Orlando - Kissimmee
- Hotels
- Kissimmee, FL
About this business
Location details
7727 West Irlo Bronson Memorial Highway, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here before. Everything has changed! There is no cooking or utensils provided which is what the Brand is known for for travelers. Providing a studio type facility where you can prepare meals. Now you pay for everything. They make you buy a pot set $30 plates set for one person $20 and a deposit fee of $100. They don’t even stock the room with enough towels not even a hair dryer anymore. They used to have a hair dryer = gone ! It is simply ridiculously trite to be so meager in customer service and falling far below exp... read more
Business response:
Dear JAHMAI, Thank you for bringing this to our attention. We apologize for the inconvenience caused by the changes in our amenities. We're currently reassessing our offerings to ensure they align with our guests' expectations. Your feedback is invaluable, and we're actively working to improve our services and amenities. Regarding the issues you mentioned, we're addressing them promptly to enhance the overall guest experience. Please accept our sincerest apologies for any inconvenience caused. We value your loyalty and hope ... read more
No sleep for us The room was well enough equipped with full size fridge, sink and 2 burner electric stove. The room sort of reminded me of a larger sized dorm. We did find a rather large live roach in the bathroom. It is FL it is not uncommon but still gross. The problem was that the walls were so thin that we actually heard the man next door coughing and yawning! The floors are laminate and the people upstairs spent all night rearranging furniture. The wall AC was quite noisy as well, but at least it drowned out the coughin... read more
Business response:
Dear Michelle, We would like to express our gratitude for taking the time to provide us with your valuable feedback concerning your recent stay. We sincerely regret that you encountered issues that fell short of your expectations, and we apologize for any inconvenience caused. Your constructive comments have been duly noted and will be shared with our team members as we strive to enhance our guests' overall experience. We hope that you will grant us the opportunity to demonstrate our commitment to providing exceptional hospi... read more
Horrible vacation Bathroom sink was clog .. They said breakfast included but they are no longer serving breakfast . The powder fire extinguisher fell on its on No cups in room..Under the beds there is so much dust .. My 2 yr old son went u see there and came out a dust bunny .. No blow dryer only 1 roll of toilet paper.. Overall was not a great experience for a vacation .. I stood in another extended in miramar florida and that one was great … so that’s why i figure this one would be good but it was run down ..
Business response:
Dear Deborah, We apologize for the disappointing experience you encountered during your stay. It's regrettable to hear about the issues you experienced with the bathroom sink, breakfast service, fire extinguisher, room amenities, and cleanliness. Your feedback is concerning, and we will address these matters promptly with our team to ensure improvements are made. Please know that providing a comfortable and enjoyable stay is our priority, and we apologize for falling short of your expectations. We appreciate your feedback, a... read more
Underwhelming Waited 5 minutes for the front desk attendant to come out and check me in. She wrote the room info down on a torn up piece if scrap paper and handed me the keys with that instead of giving me the keys in one of the little folders most hotels use. There was hair in the bed. Very, very soft pillows, that 3 of which added up to about 1 normal pillow. Bed wasnt comfortable and AC was noisy. Most stations on the TV didnt come in. Overally not a good experience.
Business response:
Dear Timothy, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the check-in process, room cleanliness, and amenities is deeply concerning. We take your concerns seriously and will address these issues with our team to ensure a more comfortable and seamless experience for our guests. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Kissimmee
How is Extended Stay America Select Suites - Orlando - Kissimmee rated?
Extended Stay America Select Suites - Orlando - Kissimmee has a 3 star rating with 776 reviews.
When is Extended Stay America Select Suites - Orlando - Kissimmee open?
Extended Stay America Select Suites - Orlando - Kissimmee is open now. It will close tomorrow at 12:00 a.m.