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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Orlando The accomodations suited my needs
good It was ok, just no one to check you out at 5am, had to slide key under front deck window.
Good. Not enough pots and pans to do all the cooking we wanted and nothing to clean the dishes with. But other than that the room was very clean, great location, and I had a wonderful time.
Front desk was alert and helpfull but management and accomodations were horrible.First room was not cleaned, someone was squating there since front door does not lock. Moved across the hall. Second room is smoke-free but was heavily smoked in, tried the windows but both were broken and could not close or lock! Never Again!
Business response:
Dear Guest, Thank you for sharing such detailed feedback with us. While we’re glad to learn that you found our front desk team to be attentive, we’re sorry for the unacceptable conditions you encountered. We understand how unsettling it must have been to face cleanliness and safety concerns. The experience you described is far from the level of care we aim to deliver. Please accept our apologies for the oversights and for the frustration caused. Your comments will be used to address these concerns, and we hope you’ll conside... read more
The place was dirty, there were cockroaches, and a strong smell of cigarettes and marijuana.
Business response:
Dear Guest, Thank you for your feedback. We sincerely regret that your recent stay did not meet our standards. The room you occupied will be thoroughly treated as a precaution, and we take cleanliness and pest control very seriously. Please accept our apologies for the disruption caused by the concerns regarding smoke. While smoking is permitted in designated areas, it should never affect the comfort of our non-smoking guests. Your comments have been shared with our team to help improve the guests’ experience. We appreciate ... read more
moldy, bad conditions, carpet stained, staff was disorganized, should be shut down by health department.
Business response:
Dear Guest, We are concerned to hear about the impression of your visit. Guest well-being and property standards are our top priorities, and your remarks will be used to improve our services going forward. We appreciate you taking the time to let us know, and hope we can demonstrate changes should you decide to give us another chance in the future. Sincerely, Hotel Management
I had to check out the very next morning, only because by 10pm, there’s no front desk staff available. My room had roaches upon roaches. The hallways/rooms smells like cigarette smoke and cat litter. The shower rod was rigged and plastered on and one of the roaches greeted my kids and I on the actual bed, crawling down as we just arrived. I couldn’t even finish eating my dinner, I threw the rest away. I booked another hotel the same night to check into the very next day because we were all uncomfortable and disgusted. I’m tr... read more
Business response:
Dear Guest, Thank you for taking the time to provide such detailed feedback. We are deeply troubled by the conditions you encountered and sincerely apologize for the distress this caused you and your family. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company’s high standards. We also regret the lack of staff availability during l... read more
Room was not well maintained or clean. It was musty smelling and damp. Will not be returning.
Business response:
Dear Guest, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take care of each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback; it helps us improve the experience for future guests. Sincerely, Hotel Management
German cockroaches i killed 5 all in the kitchen. It looks good in the lobby but I've had to get 3 new keys and the Roaches are not for me
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We want to reassure you that we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.