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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for a wekend in Orlando Attended a function at the Shrine Club in Orlando
Orlando The accomodations suited my needs
good It was ok, just no one to check you out at 5am, had to slide key under front deck window.
Good. Not enough pots and pans to do all the cooking we wanted and nothing to clean the dishes with. But other than that the room was very clean, great location, and I had a wonderful time.
There were ants all over the kitchen! And lamps were dangerously hanging off the walls.
Business response:
Dear Guest, Thank you for taking the time to share your experience. Guest comfort and safety are very important to us, and we appreciate you bringing this to our attention. Your comments regarding the room have been shared with our maintenance and housekeeping teams to support a secure and welcoming environment. We remain committed to upholding strong standards of cleanliness and overall comfort. Thank you for your valuable feedback—it helps guide our ongoing efforts, and we hope to have the opportunity to provide you with a... read more
I had to go here because the medical procedure that I needed to have done. It was the worst experience. The room was disgusting. The refrigerator had mold on it. I couldn’t get in touch with the front desk at all. It took me 25 minutes to get the TV to go on I was supposed to be in a no smoking section where the signs where everywhere were no smoking, but people were most definitely smoking. It was horrible.
Business response:
Dear Guest, We’re truly sorry that your stay fell short of the experience we strive to provide, and we appreciate you taking the time to share your concerns with us. Your feedback regarding cleanliness and staff responsiveness is taken seriously and has been shared with our team for review and improvement. We also understand your frustration surrounding the smoking-related issue. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you brin... read more
Filthy and disgusting. Bed bugs, fleas infestation, broken shower, dirty floors, and a constant stench of filth and dog urine throughout the hallways. The hotel keys are so sensitive they’ll lock you out for hours, and staff walking around barefoot was crazy. Worst place I’ve ever stayed in my life. Truly rock bottom. $140 for two nights? You can absolutely find something better. You deserve better than this place.
Business response:
Dear Guest, Thank you for sharing your experience, especially your disappointment with the overall condition and value of your stay. We understand how unsettling it can be when a visit does not meet basic expectations, and we’re sorry for the inconvenience this caused. The environment you described is not representative of what we strive to offer, as we take pride in providing well-maintained accommodations, even while welcoming guests traveling with animals. Your observations regarding the room, upkeep, and on-site conduct ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.