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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room shower was not clean a light socket was mess up something white dried on a corner of dresser was left I had to get the house keeping to checkout of the hotel bc of front was closed
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We regret that the condition of the room did not meet expectations and understand how concerns related to cleanliness and maintenance can be especially disappointing during a stay. We also recognize the frustration caused by limited front desk availability at check-out, which added to the inconvenience. Please accept our sincere apology for how this situation affected your visit. Your feedback has been taken seriously and shared with the appropriate ... read more
My key stopped working 3 times in one night, and there was cockroaches. I knew this place wasn’t going to be nice, but roaches?!? The least they could do was call an exterminator
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced. Additionally, we regret the hassle caused by the key card. We will review this issue with our team to ensu... read more
The room was very stank .. It has a foul odor in it . The sheets and all
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to learn that your accommodations did not provide the level of comfort you anticipated. An unpleasant atmosphere and concerns regarding the condition of the linens can understandably affect the overall experience, and we regret the inconvenience this caused. Please know that we take such observations seriously, as maintaining a fresh and welcoming environment is very important to us. Your comments will be shared with the appropriate team to ensure co... read more
This place is an absolute nightmare. It smells like cigarettes. There’s really questionable people walking around and there’s nobody there in the lobby at late checkout. I got in there late and then after waiting 30 minutes, finally got taken care of by somebody. They ended up putting me in a room that already had somebody in it so I went back down into the lobbyand tried to call the nighttime attendant and waited and waited and waited. Nobody ever ended up showing up and I ended up leaving so frustrated and angry and I stil... read more
Business response:
Dear Guest, We’re sorry to hear about the concerns you described and appreciate you taking the time to share your feedback. Your comments have been shared with the appropriate team for awareness. Thank you for bringing this to our attention. We hope you will consider giving us another opportunity to provide a more reliable and welcoming experience. Sincerely, Hotel Management
O cheiro do hotel é insuportável; minha esposa passou 4 noites tomado antialérgico. A limpeza é zero. O chão é pegajoso. Os pés grudam ao andar. A mobília é antiga, desgastada e sem manutenção. O cheio do lençol cheirava a lençol mal lavado. Espero que ninguém passe o que passamos.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort and challenges you encountered during your stay, as providing a clean and comfortable environment is always a priority. Your detailed feedback is invaluable in helping us identify areas that require immediate attention and improvement. We regret that your visit did not meet expectations and truly appreciate your candid comments. We hope you might consider giving us another opportunity in the future to provide a more pleasant and rest... read more
The desk clerk was very difficult to deal with We were told that we would have to purchase the cookware for the kitchen, we requested more towels and we were told none were available
Business response:
Dear Guest, Thank you for taking a moment to share your experience with us. We are sorry to learn that your visit did not meet expectations. Your remarks have been noted and will receive thoughtful attention. Feedback like yours helps us refine the comfort and consistency we aim to provide. We value your patronage and hope you will stay with us again. Sincerely, Hotel Management
Front desk was alert and helpfull but management and accomodations were horrible.First room was not cleaned, someone was squating there since front door does not lock. Moved across the hall. Second room is smoke-free but was heavily smoked in, tried the windows but both were broken and could not close or lock! Never Again!
Business response:
Dear Guest, Thank you for sharing such detailed feedback with us. While we’re glad to learn that you found our front desk team to be attentive, we’re sorry for the unacceptable conditions you encountered. We understand how unsettling it must have been to face cleanliness and safety concerns. The experience you described is far from the level of care we aim to deliver. Please accept our apologies for the oversights and for the frustration caused. Your comments will be used to address these concerns, and we hope you’ll conside... read more
The place was dirty, there were cockroaches, and a strong smell of cigarettes and marijuana.
Business response:
Dear Guest, Thank you for your feedback. We sincerely regret that your recent stay did not meet our standards. The room you occupied will be thoroughly treated as a precaution, and we take cleanliness and pest control very seriously. Please accept our apologies for the disruption caused by the concerns regarding smoke. While smoking is permitted in designated areas, it should never affect the comfort of our non-smoking guests. Your comments have been shared with our team to help improve the guests’ experience. We appreciate ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.