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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
moldy, bad conditions, carpet stained, staff was disorganized, should be shut down by health department.
Business response:
Dear Guest, We are concerned to hear about the impression of your visit. Guest well-being and property standards are our top priorities, and your remarks will be used to improve our services going forward. We appreciate you taking the time to let us know, and hope we can demonstrate changes should you decide to give us another chance in the future. Sincerely, Hotel Management
I had to check out the very next morning, only because by 10pm, there’s no front desk staff available. My room had roaches upon roaches. The hallways/rooms smells like cigarette smoke and cat litter. The shower rod was rigged and plastered on and one of the roaches greeted my kids and I on the actual bed, crawling down as we just arrived. I couldn’t even finish eating my dinner, I threw the rest away. I booked another hotel the same night to check into the very next day because we were all uncomfortable and disgusted. I’m tr... read more
Business response:
Dear Guest, Thank you for taking the time to provide such detailed feedback. We are deeply troubled by the conditions you encountered and sincerely apologize for the distress this caused you and your family. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company’s high standards. We also regret the lack of staff availability during l... read more
Room was not well maintained or clean. It was musty smelling and damp. Will not be returning.
Business response:
Dear Guest, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take care of each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback; it helps us improve the experience for future guests. Sincerely, Hotel Management
German cockroaches i killed 5 all in the kitchen. It looks good in the lobby but I've had to get 3 new keys and the Roaches are not for me
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We want to reassure you that we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Managemen... read more
the room was terrible. it had roaches dead and alive. the shower rod wasn't even on the wall so the curtain could never close. we checked out early
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. Considering this a rare incident, we ho... read more
Cloud of made sure the fridge didn't make lound noises. the conner trim was put in place. cretins were still hanging on the wall.
Business response:
Dear Guest, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with the exceptional stay you deserve. It is our goal to provide outstanding service to every guest; therefore, we regret this was not your experience. We hope you will consider revisiting us for the hospitality you deserve and for which we are known. Sincerely, Hotel Management
I have probably stayed in 10 to 15 different hotels this year alone, however, this was the absolute worst I have ever stayed at in my entire life. If I wasn’t afraid to leave my room, I would’ve asked to be refunded so I could go somewhere else immediately. However, I did not have a car and I did not feel safe engaging with the front desk to let them know that was the case. It was disgusting. The fixtures were literally falling off of the walls, and there was a condom on the ground. Half of the lights did not work, half of t... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret the discomfort and disappointment you faced during your stay. The conditions you described fall far below our expectations, and your comments have been shared with our team and housekeeping teams for immediate review. We are committed to addressing such issues promptly and improving overall standards. We hope you might consider returning in the future for a more positive experience. Sincerely, Hotel Management
Staff is polite and friendly the only good thing but this was my worst experience ever. I hope this helps others and all depends of course on the people but wow! First , we got to the property after 10 pm and I called a phone and the night rep came down super nice guy. But, when I got to my first room, the smell was musty, shower was not cleaned properly & believe me when I say pictures on website are totally misleading , the cabinets uff destroyed plus my worst nightmare a small roach came out from under the bed. We went do... read more
Business response:
Dear Guest, We appreciate your feedback regarding your recent stay. We’re glad to hear our team was polite and accommodating during your visit. We sincerely regret that your experience did not meet your expectations, including concerns with room cleanliness, the elevator, and overall comfort. Guest safety and satisfaction are always a priority, and your comments will be reviewed with our housekeeping and maintenance teams to ensure any necessary improvements are addressed. We hope you will consider staying with us again for ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.