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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was pretty smooth. The main problem I had was the rooms. The rooms had a very weird smell that no matter how much you sprayed with Lysol or perfume it just would not go away. When we checked in we were told right away that the elevator did not work. When we got into the room the bedding and pillow cases smelt like pee even though the room just got cleaned. We had to go downstairs to get different sheets which we had to pay $3 for even though we weren’t the ones who soiled the sheets. The staff were pretty nice thoug... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry for the discomfort you experienced with the room and bedding during your stay. While we strive to provide a welcoming and well-maintained environment, we recognize that your experience did not meet this standard. We also regret the elevator being out of service during your visit. Your kind words regarding our night staff member’s dedication during a busy shift are greatly appreciated. Your observations are invaluable as we continue enhancing our operations to... read more
It’s disgusting and smells. I really would like my money back. I will not be using Expedia again.
Business response:
Dear Valerie, Thank you for sharing your experience. It’s disheartening to learn that your stay didnotmeet expectations. Cleanliness and comfort are vital to the guest experience, and your comments have been shared with the relevant team for prompt attention. As your reservation was made through a third-party platform, refund requests are handled directly byExpedia. We encourage you to contact their support team for assistance. Although this visit didnotreflect the standards we strive to uphold, we remain committed to provid... read more
Avoid avoid avoid Worst hotel experience. Office was closed so had to call and get after hours help just after 11pm. While waiting someone was being arrested in the parking lot. Key didn't work so had to calls after hours line again. Room was disgusting and no towels. Didn't want to call after hours again so thought I would go get some in the morning, The room was absolutely filthy. There were cockroaches sure, but the worst was a pair of underwear on the light bulb in the bedside lamp. In the morning the desk didn't open un... read more
Business response:
Dear Ryan, Thank you for sharing this detailed account of your stay. We sincerely regret the challenges you encountered and the impression it left. What you described does not reflect the standards we uphold, and we fully understand your frustration. Your comments have been shared with our team for immediate attention to enhance both housekeeping and guest support. We truly value your feedback, as it helps us identify where improvements are needed, and we hope to demonstrate meaningful changes for future guests. Sincerely, H... read more
The only thing about this stay that was good was the air conditioning. Room was filthy, only 2 towels for 4 people if you want more you need to bring dirty ones o the desk to receive new ones for a cost. Nothing in the kitchenette you had a fee if you want to cook. Cockroaches
Business response:
Dear Tammy, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. Providing a clean and comfortable environment is a priority, and we are concerned that we fell short. Your comments regarding room condition, cleanliness, and amenities have been shared with our team to help improve future experiences. While certain items are available upon request at the front desk, we regret any inconvenience this may have caused. We appreciate your input and hope you will give us another opp... read more
House keeping accidentally let a quest (stranger) inside of my room while I was sleeping. I was then told there was nothing that could be done about that
The staff was rude and inconsiderate, I had to wait for 20 minutes at the counter to get checked in. Staff) literally walked away and told me that he didn’t care about checking me in. He was gonna call someone else to do that for me. Then when I finally did get checked in, I was sent to a room that was not ready. The room wasn’t clean. There were no sheets on the bed. I had to go back to the counter again and ask for a room that was prepared. The guy acted like it was an inconvenience that I wanted to clean room.
This hotel goes down in history as the world worst hotel in history. I want to start with it being nasty and everything that’s supposed to be accommodated either doesn’t work or a fee is associated. The staff are rude and sleep on the job. Not to mention it smells like poop or mold. There are constant noise complaints and I got followed twice by strangers almost to my room and I told the guy at the front desk, he asked me what do you want me to do. Excuse me? I have been basically living here for two months because it’s affo... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.