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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel for price
Business response:
The Value Place team is glad to hear you thoroughly enjoyed your stay with us. Our ultimate goal is to provide guest with a hospitable environment that is affordable, clean, safe and simple. We are grateful you chose to share your positive thoughts with us and others. We hope you will stay with us again!
Practical accommodations, close to Convention Cent satisfactory, we needed to save on trip, but enjoy good location and ammenieties
Business response:
Value Place strives to provide guests with an environment they can enjoy, feel comfortable and safe, and want to return too. We are glad to hear we did that for you. We wish you well in your future travels and hope you will visit us again soon.
The stay was ok for the price just basic But by paying all ahead....and u need to check out early....you are at a lost cause u get no refurnd at all....not even a prorate
Business response:
We appreciate you taking the time to provide us with your customer insight. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing Value Place, and hope you will give us another try.
We only stayed here because our flight was canceled and everything else nearby was booked. Even for $83, this place was disgusting. The second we walked into the room it smelled like urine. The elevator smelled just as bad. When we checked the bed there were black curly hairs not only on top of the bedding but under the covers. There were also black curly hairs in the shower and bugs crawling around (will attach photos if permitted) There are absolutely no excuses for a room to be this unclean.
Business response:
Dear Guest, We sincerely apologize for the unacceptable cleanliness issues you experienced, including bedding, shower, and presence of pests. This is far below the standards we strive to maintain, and your comments will be shared with our housekeeping and maintenance teams. We take all guest concerns very seriously and are committed to providing a clean, safe, and comfortable environment. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a significantly better experien... read more
The entire property smells bad from the moment you walk in. The bed was dirty with some kind of powder, and so was the bathtub. Plus, the water doesn't drain properly. I've stayed at other hotels from this same company before, and they were excellent. This one is like it's not part of that company at all. The air conditioning is old.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet the high standards you have come to expect from our brand. We are concerned about the issues you experienced with cleanlinesswater drainage, and air conditioning, as this does not reflect our commitment to guest comfort. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your loyalty to our company and hope to have the opportunity to provide you with a much improved and comfortable experience during y... read more
Front desk was really nice 😊. Rooms big. However, tv outdated, room smelled horrible like strong pee Odor. It was really hard to sleep in the room. My spouse had to get air fresheners in order for me to sleep.
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our front desk team friendly and that you appreciated the size of the room. However, we sincerely apologize for the concern you encountered in the room and the inconvenience it caused during your stay. We understand how important a clean and comfortable environment is for a good night’s rest. Your comments regarding the television and room condition will be shared with our housekeeping and ma... read more
My stay was a complete disaster ordered Uber eats and my food was stolen, rooms was filthy with mold Front desk was rude and very non accommodating Desk gave me a hard time giving us clean towels and my hand got stuck in the door
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience. Our team strives to assist every guest in a professional and respectful manner. Although, our front desk the linen explained the exchange policy, we understand that misunderstandings can occur, and we regret if any part of your stay felt frustrating. Also, our management team attempted to follow up to better understand your concerns. We truly value guest feedback and appreciate the opportunity to review these matters. We hope t... read more
Worst experience stay ever!!!
Business response:
Dear Guest, We are truly sorry to hear that your stay was such a disappointing experience. This is certainly not the level of comfort or service we aim to provide to our guests. We regret that we did not meet your expectations and understand how frustrating that must have been. Please know that your comment will be shared with our management team for review, as we are committed to improving our property and guest experience. We appreciate your honesty and hope to have the opportunity to better serve you in the future. Sincer... read more
not satisfied the hotel staff was not accommadating at all. there were little place you can go and dine. you did not have proper housekeeping. linen was not changed on a daily basis.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 997 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.