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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DISGUSTING! Never been cleaned. Previous occupant food left on floor. The floor is so dirty it has mold all around, especially in restroom. DO NOT bring your family here to stay. Smells terrible. I don’t think a house keeper works here.
Business response:
Dear Alicia, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience is concerning, and we deeply regret any discomfort or inconvenience caused. Rest assured, we take your feedback seriously and will address these cleanliness issues immediately to ensure a more pleasant experience for our guests. Your comfort and satisfaction are our top priorities, and we're committed to making necessary improvements. Should you reconsider staying with us in the future, we're dedicated to pro... read more
This is not a hotel, it’s more like a Housing Project, people seem to be living there like they own the place. Also like the other reviews say, I had roaches in my room, long hair on the bed and bathtub. Pest control and housekeeping need major improvements. The room next to me and upstairs had their TV’s with loud volume at 2:30 am it’s ridiculous and no one at the front desk, you have to call an extension number and get to many automated messages trying to reach someone. Do yourself a favor and stay away from this place, c... read more
Business response:
Dear Jose, Thank you for evaluating your stay. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We also apologize for the noise issues you experienced and that we did... read more
This place is literally crawling with roaches!!! They are everywhere! Dead and alive. On every surface, coming up from the drains, behind the fridge, the hallway. The hallway stunk so bad it made me nauseous. The elevator even worse. The air did not work, but of course by the time I checked in and found all this out, the front desk was closed for the night. Booked for 2 nights, but not staying. Its a shame. I've stayed in many extended stays and never had this experience!
Business response:
Dear Brandi, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and pest control issues, as these are essential priorities. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
When we arrived at night to check in there was no one at the front desk, we waited 1 hour, we called the number they indicated and no one ever showed up, we had to go to another hotel, how irresponsible
Business response:
Dear Wendy, We sincerely apologize for the inconvenience you experienced during check-in. This does not reflect our service standards, and we regret the frustration caused. Your feedback is crucial, and we will address the lapse in service to prevent such incidents in the future. We understand your disappointment. Your feedback is essential, and we hope to have an opportunity to make amends in the future.Sincerely,Hotel Management
Don’t do it I thought I could handle a cheap hotel for 8 hours waiting on a cruise. There want anyone available to check us in. The smell of the 3rd floor was absolutely horrible. I didn’t sleep all night it was so disgusting. I couldn’t wait to get out. The worst I’ve stayed in. I will check reviews for all my last minute bookings. Never again.
Business response:
Dear Wendy, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced during check-in and the unpleasant odor. Your comments are important; we will address them accordingly to enhance the guest experience. We understand the importance of a restful stay and hope you consider giving us another chance in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
roaches in room hair on shower curtain, dirty floor. red stains on sheet. dismissive staff, no cooking or eating ware, selling cooking and plates and silverware, (but they had them for sale, do they think people on vacation bring that stuff with them. I could see them having them at the front desk and having you pay a deposit. the roaches were out of site until the evening when I turned on the lights roaches on the walls counter and in the bathroom. I went to take a shower, clumps of hair in tub and shower curtain. later tha... read more
Business response:
Dear Jorge, We deeply regret the experience you had during your stay with us. Please accept our sincere apologies for the cleanliness issues you encountered and the lack of concern from our staff. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we will address these issues with the respective teams to prevent future occurrences. We understand the inconvenience this has caused you, especially with your travel plans. Thank you for bringing this to our attention. We would appreciat... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 848 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.