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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, dingy smoke detector was hanging off the wall.
Business response:
Dear Rafael,We sincerely apologize for not meeting your expectations. A lack of proper upkeep and cleanliness is not the experience we want for our guests. We will address these concerns with our maintenance and housekeeping teams to ensure a safer and more comfortable environment for all our guests. Your feedback is important to us, and we appreciate the chance to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
People dealing drugs on property and no one to check me in. Please offer a refund. Thanks
Business response:
Dear Simon,We sincerely apologize for the difficulties you faced during your visit. A smooth check-in process and a comfortable environment are essential to a positive guest experience, and we regret that this was not your experience. We take your feedback seriously, and this will be addressed with the appropriate team. Please be assured that we have strict policies against any illegal activities on the property and work closely with local police to ensure a secure atmosphere for all guests. We would like the opportunity to ... read more
The place was smoke free, but the place smell like weed in the hallways and elevator.
Business response:
Dear William,We regret that your experience was affected by unpleasant conditions in the common areas. We understand how uncomfortable this must have been. We take your concerns seriously and will address this with our team to ensure a more comfortable environment for all guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
The side table was partially broken, the corner of the cooktop was broken, and the floors and walls were dirty. The room stunk like smoke and pot. Everyday I found at least several cockroaches. When we first arrived we were informed we wouldnt get any room service because we werent staying long enough (8days). If youre booking this place because of the fridge / kitchen be warned they do NOT supply any coomware. Who travels with cookware? The AC unit was on its last legs and was super noisy, as well as there being quite a bit... read more
Business response:
Dear Carlie,We sincerely apologize that your experience did not meet expectations. It’s disappointing to learn that the condition of the room and overall cleanliness were not up to standard. Additionally, we understand how important functional amenities are, and we’re sorry if the kitchen setup and air conditioning did not meet your needs. We want to assure you that your concerns will be addressed with our team to ensure these issues are resolved. Please note that for cleanliness purposes, cookware and other amenities are av... read more
DON'T BOOK HERE! Came in 15 mins early to check in and told us to come back after 1 hr to 1 hr & 30 mins because they were cleaning the room and still dirty when we came back. The room and hotel itself is disappointing. Room has roaches everywhere. It smells so bad when you enter. Has kitchen but doesn't have anything not even a paper towel. Requested a blow dryer and told us that a customer took it and never gave it back. Can't even request a towel or bed sheet (we stayed 3 days)
Business response:
Dear Guest, We apologize that you had to wait for your room and for the inconvenience this caused you. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us i... read more
Smelled like cigarettes, 2 cockroaches, 1 set of bathroom stuff for 4 people, what a mess. Don't stay here.
Business response:
Dear Javier, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. We will share this with our team. We hope you will give us a chance to better serve you in the future.Sincerely,Hotel Managemen... read more
The staff was.. competent. But I only saw one lady that checked me in, after-hours. I had to call a number on the lobby phone to summon someone to the desk behind the metal-roll-door. The lighting outside was awful. The ONE light over the front door was flickering in a way the reminded me of a horror movie. The whole area screamed, "I'm in danger." (In a Ralph Wiggum voice) Came across 2 roaches. One in the shower when naked, and one fell one me as I exited the bathroom. The floor was made of cheap laminate that felt grimy w... read more
Business response:
Dear Mark,We’re sorry your stay did not meet expectations. While we’re glad you found the staff competent, the concerns you’ve raised, especially regarding cleanliness, maintenance, and overall comfort, are not the experience we want for our guests. The condition of the property, from the lighting to the flooring and air conditioning, is something we will continue to evaluate and improve. We understand the importance of a well-maintained and welcoming environment, and we regret falling short. Thank you again for your feedbac... read more
Get what you pay for For a Solo trip where I didn't care about anything other than having a place to myself and getting some sleep. The smells of cigarettes was really bad thru the hallways. The rooms not so much but whenever I opened the door to go in and out , the smell would linger in the room for a long time. A room next across from me had someone going in and out every hour, so I could here the Opening and closing and locking of the door every time. If looking to save money and don't care about any of these things then ... read more
Business response:
Dear Philip,We sincerely apologize for the discomfort you experienced during your stay. We understand how important a quiet and pleasant space is, especially when you're seeking rest and relaxation, and we regret that the atmosphere and noise levels did not create the peaceful environment you were hoping for. Please know that we value your feedback and will take steps to improve the overall ambiance and reduce disruptions for future guests. We would like the opportunity to serve you better in the future and hope you will con... read more
Marihuana smelling place It looked like section eight, the smell of marijuana at the door and the hallways were completely dirty. It was disgustingly ugly. They come with a kitchen and a refrigerator, they don't give you anything. The elevator was very dirty and smelled everywhere. I would never go back to that place.
Business response:
Dear Edwin,We sincerely apologize that your recent stay did not meet your expectations. It's disappointing to hear about the issues you experienced with cleanliness and the environment during your visit. We certainly want our guests to feel comfortable and welcome. Your comments regarding the property's condition and atmosphere have been noted and will be shared with the appropriate team to ensure improvements are made. Please note, for cleanliness purposes, kitchenware and certain amenities are kept at the front desk and pr... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 885 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.