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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very dirty and neglected. Previous guests had pizza...crust was still on the floor next to bed. Tomato sauce, at least hope it was sauce, was smeared on the side of the mattress cover. Just gross. Other bed was cleaner. Bugs in the bathroom and overall neglect on many areas. Hallway was filled with the smell of weed and also very dirty. Do not recommend staying here.
Business response:
Dear Guest, We sincerely apologize for the situation you described. As our valued guest, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. We appreciate you bringing this to our attention. Thank you for reviewing your experience during your recent visit. We hope you will give us another opportunity to provide you with a better experience. Thank you! Sincerely, Hotel Management
The reception was closed, they took a long time to attend to me, and the room and bathroom were dirty.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the reception being closed and the delay in assisting you. We understand how important a smooth and timely check-in is, and we regret that we fell short. Additionally, we are very sorry to hear that the cleanliness of your room and bathroom did not meet expectations. This is not the standard we strive to maintain. Your comments have been shared with our team for immediate review and improvement. We truly value your feedback and hope to provide a be... read more
Horrible dirty and trashy hotel.
Business response:
Dear Guest, We are truly sorry to hear that your impression of our hotel was so negative. Cleanliness and overall property appearance are extremely important to us, and we regret that your experience did not reflect the standards we aim to provide. Please know that your comments have been shared with our housekeeping and management teams. Guest satisfaction is very important to us, and we appreciate you bringing your concerns to our attention. We hope you will consider giving us another opportunity to welcome you back for an... read more
匂い、ロビーに人が常時いない、部屋にアメニティが無い。
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations due to the lobby environment, and the limited amenities in your room. Maintaining a clean, welcoming atmosphere and ensuring guest comfort are top priorities for us. Your comments have been shared with our housekeeping and management teams to improve the overall guest experience. We appreciate your honesty, as it helps us identify areas for enhancement. We hope to have the opportunity to provide a cleaner, more comfortable, and well-equipped stay in ... read more
No room available I had to drive home 3.5 hours.
Business response:
Dear Guest, We’re truly sorry for the inconvenience you experienced when a room was not available upon your arrival. We understand how frustrating it must have been to adjust your plans and make the long drive back home after expecting to check in. Such situations can significantly impact travel plans and overall confidence in the booking experience. Please know that your feedback is invaluable in helping us mitigate such shortcomings, and we hope you’ll consider giving us another opportunity to serve you better in the futur... read more
The hall ways smell bad and was dog poop on the hall way No staff on property at night I lost my key and can’t get in my room Not a good experience
Business response:
Dear Guest, We’re sorry for the frustration reflected in your comments and regret that the overall experience was not more positive. Concerns regarding the hallway environment and cleanliness understandably created an unpleasant impression. Moreover, we regret that the difficulty accessing assistance late at night added to the inconvenience when you were unable to re-enter your room. We recognize how these combined issues would significantly affect comfort and peace of mind during the stay. Your feedback has been noted and w... read more
Floor was sticky. Room smelled bad, like they tried removing a smoked in smell or I don’t know what. And there were cockroaches crawling around.
Business response:
Dear Guest, We’re sorry to learn that your stay did not meet expectations. It's disheartening to learn that the condition of the flooring and concerns about the overall in-room environment created such an uncomfortable and distressing experience. We recognize how these issues would significantly impact your confidence in us, and we have shared your feedback with the appropriate teams for review to ensure greater attention to room upkeep. We regret that these concerns overshadowed your visit and appreciate you bringing them t... read more
It’s it disgusting from the moment you walk in . It’s smells like animal pee. The rooms were disgusting bathroom had pubic hair on the toilet no one clean the rooms . I couldn’t leave fast enough. I have never had such a horrible experience. Never again.
Business response:
Dear Guest, We’re very sorry that your visit did not reflect the level of comfort we strive to provide. The overall condition and cleanliness of the room and the bathroom, understandably, created a highly unpleasant first impression. We recognize how such concerns would significantly affect confidence in the stay from the moment of arrival. Your feedback has been shared with the appropriate teams for review as we evaluate how these aspects of the guestroom experience are being delivered. We regret that your stay left you wit... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 997 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.