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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After walking in the property we noticed. Funky smell of sewer along with cigarette smoke. When we went inside the room instantly noticed how the smoke detectors were covered with a bag, apparently people smoke inside the rooms, also noticed roaches running by the room area. It felt so dirty we didn’t even want to shower or touch anything. Luckily I only stayed one night. But the next day at 8:30 am there front desk was closed with a gate, not allowing g me to check out. After I left I called several times during the day, wh... read more
Business response:
Dear Maria,We deeply apologize for the unpleasant experience you had during your stay. The issues you raised, including the odor, cleanliness, and lack of staff availability, are unacceptable and do not meet the standards we strive to uphold. We understand how frustrating this must have been and appreciate you bringing these concerns to our attention. Rest assured, we are taking steps to address these matters to improve future guest experiences. We sincerely hope you will consider giving us another opportunity to provide a m... read more
has clean towels and bedding, tv not working,cocroaches in room with dirt in the room on day of arrival
Business response:
Dear Catherine, Thank you for your feedback regarding your recent stay. We regret that we did not meet our usual standards for amenities and cleanliness. Your concerns are being addressed with the relevant team to ensure everything is in proper working order. We take pest control seriously and adhere to strict cleanliness and pest control standards. We appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Mal todo
Business response:
Dear Eduardo, Thank you for your feedback. We are sorry to hear that your experience was disappointing. We strive to provide a high standard of service and comfort, and it’s clear we fell short in your case. Your input is important to us, and we are committed to improving. We hope to have the opportunity to offer you a better experience.Sincerely,Hotel Management
I couldn’t sleep in my room end up in the car.. The room had roaches in bed floor fridge and in the morning the front desk told me there is nothing they can do.
Business response:
Dear Emanuele, We are deeply sorry to hear about your distressing experience during your stay. Your comfort and well-being are our top priorities, and we sincerely apologize for any inconvenience caused by roaches in your room. We understand the severity of this issue and regret that our response fell short of your expectations. Please know that we take your concerns seriously and are actively addressing this matter to prevent recurrence. Your feedback is invaluable, and we appreciate you bringing this to our attention. We h... read more
Bathroom, sink, shower had hair all over, cabinets had roches, didn’t feel safe
Business response:
Dear Gloria, Thank you for sharing your feedback regarding your recent stay with us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We appreciate your feedback as it helps us improve our services. On your next visit to Orlando, we would be delighted to welcome you back and provide you with the exceptional experience y... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 848 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.