Extended Stay America Select Suites - Orlando - South

Business response:

Dear Angel, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Moreover, we do support Green Practices at our hotel, which means we replace current guest towels only upon request. Please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. Thank you for being our guest. We hope to see you again soon.Sincerely,Ho... read more

Business response:

Dear Sharon, We're genuinely sorry to read about the issues you encountered during your recent stay. Your experience does not meet our usual standards of cleanliness and comfort, and we apologize for the inconvenience you faced. Our team is actively addressing these concerns to ensure a better experience for future guests. We appreciate your feedback as it helps us identify aspects for improvement. We'd like the opportunity to make it right and provide you with a more pleasant stay should your travels bring you back to our a... read more

Business response:

Dear Aydrien, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management 

Business response:

Dear Kevin, We sincerely apologize for the situation you have described. We completely understand your expectation of a clean and comfortable environment when staying with us. Although we regularly treat our property, we have promptly contacted our pest control provider to address the issue as soon as possible to maintain our company's high standards. Thank you for bringing this to our attention. We strive to make our guests happy, and we genuinely regret not meeting your expectations during your stay. We hope you will give ... read more

Business response:

Dear Julius, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we wil... read more

Business response:

Dear Greg, Thank you for sharing your comments. Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management