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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t do it I thought I could handle a cheap hotel for 8 hours waiting on a cruise. There want anyone available to check us in. The smell of the 3rd floor was absolutely horrible. I didn’t sleep all night it was so disgusting. I couldn’t wait to get out. The worst I’ve stayed in. I will check reviews for all my last minute bookings. Never again.
Business response:
Dear Wendy, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced during check-in and the unpleasant odor. Your comments are important; we will address them accordingly to enhance the guest experience. We understand the importance of a restful stay and hope you consider giving us another chance in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
roaches in room hair on shower curtain, dirty floor. red stains on sheet. dismissive staff, no cooking or eating ware, selling cooking and plates and silverware, (but they had them for sale, do they think people on vacation bring that stuff with them. I could see them having them at the front desk and having you pay a deposit. the roaches were out of site until the evening when I turned on the lights roaches on the walls counter and in the bathroom. I went to take a shower, clumps of hair in tub and shower curtain. later tha... read more
Business response:
Dear Jorge, We deeply regret the experience you had during your stay with us. Please accept our sincere apologies for the cleanliness issues you encountered and the lack of concern from our staff. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we will address these issues with the respective teams to prevent future occurrences. We understand the inconvenience this has caused you, especially with your travel plans. Thank you for bringing this to our attention. We would appreciat... read more
The room’s wasn’t clean and not enough towels,the toilet seat wasn’t clean
Business response:
Dear Angel, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Moreover, we do support Green Practices at our hotel, which means we replace current guest towels only upon request. Please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. Thank you for being our guest. We hope to see you again soon.Sincerely,Ho... read more
No a damn thing Bugs and roaches everywhere! Light did not work in bathroom trim around failing off!!! And for $90 I would not let my dog stay in this place!
Business response:
Dear Sharon, We're genuinely sorry to read about the issues you encountered during your recent stay. Your experience does not meet our usual standards of cleanliness and comfort, and we apologize for the inconvenience you faced. Our team is actively addressing these concerns to ensure a better experience for future guests. We appreciate your feedback as it helps us identify aspects for improvement. We'd like the opportunity to make it right and provide you with a more pleasant stay should your travels bring you back to our a... read more
Had roaches and smelled like dog urine
Business response:
Dear Aydrien, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
roaches was crawling in the room and the elevator
Business response:
Dear Kevin, We sincerely apologize for the situation you have described. We completely understand your expectation of a clean and comfortable environment when staying with us. Although we regularly treat our property, we have promptly contacted our pest control provider to address the issue as soon as possible to maintain our company's high standards. Thank you for bringing this to our attention. We strive to make our guests happy, and we genuinely regret not meeting your expectations during your stay. We hope you will give ... read more
Don’t stay Front desk was closed and it took 10 minutes for the on-site attendant to take care of me. Seen two roaches. And my key card didn’t work until hours later.
Business response:
Dear Julius, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we wil... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 887 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.