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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was grimy and smelled very bad. There were cockroaches all over the place. We had to turn around and leave as soon as we entered the room. There is no way we could have spent the night there, it was disgusting.
Business response:
Dear Arnaud, Thank you for leaving these valuable comments. We are very disappointed to read about the concerns you experienced with your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel ... read more
Don’t do it. Went to check in at 1am. No clerk on duty. Had to call a number that was provided and it took about 30 minutes for somebody to come to the hotel to get us our room. Wasn’t able to get a room key. Clerk claimed the key machine was broken. Remote for tv didn’t work. Horrible place. One star at most amd that’s being generous
Business response:
Dear Michael, Thank you for reviewing your stay with us. Please accept our apologies for not delivering the flawless stay you deserve. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our maintenance team to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. Also, we regret that our staff were not as responsive and attentive as t... read more
Killed roaches all night!! Unfortunately horrible. Unable to sleep. Spend night killing roaches. Roaches everywhere even swimming inside the toilet. It was awful. It is too bad as I am usually a fan of extended stay. At least the front desk person was very nice and knowledgeable. But this place needs to either close for fumigation or shut down
Business response:
Dear Monica, Thank you for choosing our brand continuously for your travel plans and also for taking the time to leave your feedback. We want to apologize for the issues you had during your stay. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We appre... read more
Really disappointed once I saw the room, that was not sanitary at all, the staff that attended me was great no problems there, and she refunded my money no questions asked.
Business response:
Dear Patrice, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so nice to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our location and the friendliness of our staff. It was a pleasure hosting your visit, and we look forward to your return!Sincerely,Hotel Management
Stay away from this hotel. This is a horrible place to stay with a family with younger kids. We pay $505 for 3 nights. I don’t know where I should begin. Lots of cockroaches( we had to kill them and swept the floor) floor super dirty, bed with dog hair, kitchen without cookware, furniture falling apart, TV didn’t worked, no coffee machine, walls full of grease( kitchenette), no one takes your trash out. No enough towels for people in the room. No one lobby most of the time, horrible smell lobby( weed). Weird people walking a... read more
Business response:
Dear Alex, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Toilet seat was dirty and the water had things floating in it. The room just looked like they took a random room and placed a bed in it
Business response:
Dear Julia, Thank you for taking the time to give us your feedback. We want all our guests to experience a clean, well-maintained suite as their home away from home. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours and have shared them with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Again, we are very sorry for the problems you encountered. We hope you will stay with us a... read more
Room's condition is not good
Business response:
Dear Dilshod, Thank you for choosing our Hotel, and we thank you for the review. We apologize for the maintenance issue you experienced during your stay. Everything we do is aimed at providing you with an exceptional experience, and we work hard to do so. We take your feedback seriously and will make any changes needed in the future. We do apologize for not meeting this expectation. We want to regain your trust and hope you will allow us to host you again on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 848 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.