This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet seat was dirty and the water had things floating in it. The room just looked like they took a random room and placed a bed in it
Business response:
Dear Julia, Thank you for taking the time to give us your feedback. We want all our guests to experience a clean, well-maintained suite as their home away from home. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours and have shared them with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Again, we are very sorry for the problems you encountered. We hope you will stay with us a... read more
Room's condition is not good
Business response:
Dear Dilshod, Thank you for choosing our Hotel, and we thank you for the review. We apologize for the maintenance issue you experienced during your stay. Everything we do is aimed at providing you with an exceptional experience, and we work hard to do so. We take your feedback seriously and will make any changes needed in the future. We do apologize for not meeting this expectation. We want to regain your trust and hope you will allow us to host you again on your next visit.Sincerely,Hotel Management
Pesimo el sistema de check in hice la reserva a las 6 de la tarde por 3 noches y llegue al hotel a las 8 pm y el Obin estaba cerrado nadie me respondio y me toco irme para otro hotel . Lo peor es que la primera noche la cobraron y yo sin haberme hospedado .
Business response:
Dear Edwin, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. We have shared your feedback with our team and have taken measures to ensure this does not happen again. Furthermore, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit. Sincerely,Hotel Management
unhealthy and unsafe to stay The room smelled like cigarettes even tho we paid for a non-smoking room. The room has roaches everywhere and even though we complained to the front desk they said they could do nothing about it. When I went to the front desk to check in I waited about 25 minutes for someone to come to the front desk to check us in. The hotel is in terrible condition and unhealthy and unsafe to stay.
Business response:
Dear Guest, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Our goal is to provide the highest customer service and continually strive to improve our guest experience. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control... read more
Uncomfortable The was a very noise building it was hard to sleep. Juan, was awesome !
Business response:
Dear Cyntoria, Thank you for sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We are happy to know that our team, especially Juan took good care of you, so we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
i walked in and out. i saw 7 roaches in 4 minutes
Business response:
Dear Shannon, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations. We hope you will revisit so we can show you our commitment to outstanding experiences.... read more
First of all they didn’t leave any toilet paper and second and most importantly there was roaches all over the room , my son son couldn’t sleep. One of the worst hotels I’ve ever been.
Business response:
Dear Jorge, We're truly sorry for the experience you had during your stay. The lack of essential amenities and the presence of roaches in your room is unacceptable and does not align with our standards. We sincerely apologize for the inconvenience and distress this caused. Your feedback is of utmost importance, and we've immediately taken measures to address these concerns and enhance our quality control procedures. Our goal is to provide a clean and comfortable environment for all our guests. We understand your disappointme... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 888 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.