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10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you have respiratory problems and are tired of Crusty vomit on carpets, heavy cigarette smell in the haulways and the rooms! Please is disgusting!!! Great hotel if you want to catch something
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Paper thin walls Hotel is OK but be very much aware that the walls between the rooms and above you are paper thin. You can hear "everything" and sleeping at night becomes a huge challenge. If you insist on staying here take the top floor at the end of the hall that way you only have one neighbor to deal with. Also we aware that the reception is only open for a few hours during the day.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
On The Cheap Cons: - No shampoo in room - Fridge was unplugged from wall - No night table lamp - Non existing window curtains or decent blackout screen. - Slow check-in, computer was misbehaving - Loud, loud, loud. You can hear across multiple rooms. - Dirty and smelly hallways Pros: - Inexpensive - Walgreens nearby - Lots of parking - Nice secluded location
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Pathetic experience It's a confusing, pathetic experience staying here. The front-desk people are friendly, but they can only offer very limited help. Front-desk doesn't offer 24-hour (even 12-hour, no) service, so visitors please plan ahead. The hotel information says that all rooms are with kitchenettes, but in fact there is neither cookware nor boiler. The front-desk refused to lend me any cookware, so I cannot make tea at my room. The hotel is located at middle of nowhere. Also, I felt very unsecured in the hotel but I d... read more
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Avoid this hotel Avoid this hotel. Read current reviews. The review score is padded by older reviews. I booked a non-smoking room, yet the room I was given had ash trays. The room smelled horrible. The chairs are hard, cheap plastic or rubber. The bed was hard and uncomfortable. The pillows were thin and cheap. There was a stain on the comforter. The remote control was sticky. There is no soap or shampoo for the shower. There is only 1 piece of soap for the sink. The hotel does not have free high speed WiFi like they adver... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Horrible experience... This hotel service is pathetic. We were supposed to reach at hotel around 7 PM evening. Our flight was delayed and we also had to take dinner for family. We reached around 9/9.30. There was no one in the hotel for us to check in when we reached there. Horrible...first shock. We tried calling on the property number. No one picked up. Hotels.com reached the property and found out that the hotel did not even keep the original non-smoking room for us. It was pathetic experience and will never come to this ... read more
Make a great home for the Homeless :( no staff on duty after 10 pm, we checked in at 3:00 PM and did not check room.... the counter person and a maid had a very long conversation about one of the other employees tring to get them fired ? .....after attending my daughters graduation we came in at 10 and went to the room.... the elavator had trash all over the floor as did the hall.... I went in the restroom and my feet stuck to the floor...sounded like you had tape on your feet... I turned on the TV and the remote only worked... read more
Cheap Cockroach. No soap. Didn't clean/make room for second night.
Took over 1 1/2 weeks to get moved to a more quiet room, front desk wanted to charge me for 2 rooms if I wanted to switch. finaly got a room more quiet , turned on the cooktop and out came sparks and smoke, told front desk about it and after 3 or 4 times of asking for it to be fixed it's still broken and maybe a fire hazard and they seem to care not, also have had to kill about 1 dozen roaches so far.
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 888 reviews.
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.