This profile has been claimed by the business owner or representative.
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly with roaches and a lot of noise. Dirty towels and bed sheets.
Satisfactory We were not given the room we reserved, as soon as we walked in to the room their was a dirty towel left behind on the floor. The room smelled like cigarettes when it was supposedly a non smoking room. We requested more clean towels and the ones hey gave us had hair on it. Was not a pleasant experience.
We arrived to no one at the desk to serve us. We had to call for Customer service to come down. The man working at the desk was friendly. When we arrived to our room it was dirty from not being serviced yet. We received another room and were asked to check to make sure it was clean and to let the desk worker know if it was or wasn't. When I went to take a shower the drain was clogged because none of the water would drain out from the tub. We were only there for one night but if it would have been a multiple night stay I woul... read more
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
This hotel sucks I never stayed in the room. We waited for over an hour and no one cam to the front desk.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
hotel moradia cheirando a cigarro estadia não agradável pois o hotel é moradia também, com muito movimento de imigrantes trabalhadores de construção civil, cheirando a cigarro em toda área comum, pessoas esquisitas circulando pelos corredores e fumando em pequenas reuniões externas inclusive de madrugada. Só oferecem limpeza no quarto na sexta-feira. Recepção não é multilingue e atendentes não são simpáticas.Pedimos um secador e o secador não esquenta já que não tem secadores nos banheiros. Se for casal ou família não recome... read more
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Juan was super fantastic! Juan greeted us along arrival and was great, the rest of the staff not very much. Watch using the laundry there took $3.00 extra and the staff couldn't do anything.
Business response:
Thank you for taking the time to comment on your recent stay at WoodSpring Suites. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
We booked and paid for a double queen room but could only get a single full and some extra blankets for my daughter to sleep on on the floor but no extra pillow. The room smelled HORRIBLE! The bed sheets were dirty. The walls are so thin you could hear everything,including footsteps from the floor above. ZERO SLEEP! Did I mention the bugs? When I complained I was told the general manager would call, nothing. If I could give this a nagative rating ,I would.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Do NOT recommend this hotel Throughout our stay here so far we have witnessed mutilple drug deals going on in the parking lot. Pretty obvious, especially when its happening right outside our exit door and in other areas of the parking lot at night and mid day. We have also seen alot of Suspicious people in and out of woods as well, usually at dark. The Police have came multiple times at 1am & 3am. Along with ambulances and firetrucks, being woken up at all hours of the night. There has also been a Hotel worker banging on the... read more
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Kind of a low rent and of town. After staying here, I would avoid this end of town. I don't think it is particular to this hotel, but this part of town caters to "Working Girls" and they seem to use this hotel and others in the area. It is not a family friendly area of town. This activity went on with the knowledge of the girl at the front desk. Service was generally poor, except when dealing with the hotel operations manager he was great. There was a bra in the middle of the floor in the hallway on the way to my room one da... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 888 reviews.
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.