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4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay a little more for something far better Stayed here for 2 nights to go to universal. 1. Directions in this area are very confusing for getting to I-4 and main roads. You're better off staying at something on I drive or closer to the parks. 2. The free "breakfast" they advertise is prepackaged muffins and old burnt coffee. 3. The rooms and overall interior of the building is extremely outdated. Not necessarily dirty, but dingy and old for sure. The one pro I will give is that the mattress appeared to be new and comfortabl... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to exceed your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as implementing preventative maintenance procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the ... read more
Run down The rug on the first room was gross - looks like it has not been washed in 10 years. Requested another room, and this room was ok - little run down. The halls and elevator all look run down and dirty. It would take a wash cloth and 409 to make a visible difference, which probably means management is not paying the cleaning crew very well.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Aged hotel close to Universal The good thing about this hotel is the closeness to Universal studios. The room was old, and a little rundown. I did not try the continental breakfast. Outlet in bathroom didn't work. TV service has very few channels.
That's too horrible This hotel was too too bad and dirty. My friend and I choose another hotel to live. I recommended all of my friend that you didn't live here. That's horrible. The smell of each room was too wired.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To prevent this from happening again, we are reviewing our preventative maintenance and odor elimination procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Buena ubicación/ instalaciones normales El hotel tiene una muy buena ubicación pero cuando vas por muchas noches y como no tienen limpieza si es muy incomodo sobretodo si viajas con niños, no esperes desayuno solo cuentan con una estación de café y unos cupcake
The Worst Experience with Any Hotel We made a terrible mistake choosing this hotel for Christmas vacation. Reservation was made a month before our trip largely base on the Expedia rating, price and their laundry facility. Since we stayed with other Extended Stay America before, we know what to expect a borderline 2 star hotel (No pool, no fitness center, not the updated room setup, cold breakfast that we usually don't eat and etc.) However, we didn't expect dirty cooking pots and pans, leaking faucet, stinks in the tub, no n... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
I was very disappointing to return back to room after been out all day to see that the was left not cleaned. I called downstairs and had to wait ten minutes and then reach an out office answering services which they ask me what could they help me with and told them all I wanted was some fresh towels. She said okay ask for the room number and my name and advise me that someone would be to me shortly. After waiting hour still nobody by this time it's after midnight so I walked downstairs and ask the front desk for some towels ... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the housekeeping issues you experienced. In response to your feedback, we will make sure we are responding to guest needs in a timely manner. I appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Hotel lobby is dirty. First I try to check in there was no hotel clerk I have to wait 20 minutes to get help the same thing happens when I try to check out I waited 10 minutes and I have to leave the keys on top of the counter. No ones clean the room.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our cleaning procedures as well as responding to guest needs in a timely manner. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're ... read more
100近く宿泊したESAの中では一番メンテナンスがひどい ここ10年くらいで全米各地のESAに数多く宿泊しましたが、中でも一番メンテナンスがひどかった。 前の人が使ったタオルが残っていたり、フライパンはきちんと洗われてないのが貸し出されたり。 床の清掃もしたのか疑問が残るほど、目に見えるごみが残ってるし、アイロンは壊れてるし、 ベッドに入ったら男性の加齢臭的な臭いがして、上記のような状態だとシーツも交換したのかなと疑わざるを得なかった。 交通の便はいいところにあるのに、非常にもったいない感じがした。 今度はとなりのESAに宿泊してみることにする。
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.